Did you find OVO customer service rather useless. The electricity and gas section don’t communicate, they are distant geographically, have different emails and refuse to help if there is need to contact the other services. It is ridiculous!
New
Bad customer service
Personally, I find that I get the best service using the Messenger facility on OVO’s Facebook Page. It is not instant but you will get an answer.
+8- Super User
I have had 10 years exceptional service from OVO and there has never been any refusal to provide help. I’ve also had a lot of help from the amazing volunteers on this forum and, in return, I’ve been on here to help others.
Peter
Hello Peter,
Maybe you are a younger generation than me and have a relaxing job. It all makes a big difference how we cope with modern way of life. I am pleased your experience is good and I wish you a very happy future with OVO. I inherited the service from the Scottish electricity. How did you find OVO ten years ago?
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OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at 1 Rivergate, Temple Quay, Bristol, BS1 6ED.
OVO (S) Gas Limited is part of OVO Group Ltd