Hi, I live in Dundee, Scotland which is a fairly large city, senior citizen currently on pre payment meter THTC and know all about the RTS switch off. Made arrangements with OVO to change over to pay as you go Smart meter, Engineer arrived yesterday and couldn't do the switch as the Smart meter failed to connect, he sent the relevant information to OVO that no installation had been made, what happens next?
Engineer just said let OVO figure it out, can someone help
Best answer by janie
Mission Accomplished
Yes everybody you read that correctly
After 18 months, a few failed installations and miscommunication my new meter has been installed and seems to be working fine and it's all down to
I have to give credit to them for their time, support and patience with me over this period of time but they pulled out all the stops, went above and beyond all expectations to get the job completed before my imminent rts switch off. Big job , Great team effort 👌
A big shout out to the SMS engineer who uninstalled the old meters and installed the new meter without leaving any mess behind whatsoever.
Finally, thanks to Forum Contributers/Advisers for their input throughout
That's me sorted now and it comes with a great feeling of relief, as previously mentioned I couldn't have got to this point without the assistance of all of the aforementioned people.
+7
You clearly got what you asked for; that 10 year old meter could well serve for many years yet, but you can hope that it will eventually be possible to exchange it for a smart meter that could save you a lot of effort.
The SMS engineer certainly did do a really neat job; I would like to think that that’s typical.
It's a pity I didn't have before photos although there are somewhere at ovo because each engineer has sent photos back to base after each visit, am happy 😊 with it all and in 10 years time I'll be eighty and won't remember any of this 😀
Have a great weekend
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