Skip to main content
PinnedF.A.Q.

RTS (Radio Teleswitch Service) Shutdown Update

RTS (Radio Teleswitch Service) Shutdown Update
Show first post

309 replies

Forum|alt.badge.img+1
  • Carbon Cutter**
  • 22 replies
  • December 11, 2024

Definitely does not look like 3 phase to me - but not a spark. 


Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1
  • Author
  • Plan Zero Hero
  • 7644 replies
  • December 11, 2024

Ah ha! Yes… That makes FAR more sense now. At first glance, this appears to be a Single-Phase RTS setup, albeit one wired up in a way that I’ve not really seen before. I can’t say for sure exactly what tariff it’s set up for, but it looks like a possible E7/E10 arrangement.

The black unit on the left is a Radio Teleswitch - it’s not a Meter as such but a supporting device that helps tell a paired/connected RTS Meter when to switch between rates.

I’ll ask ​@Lukepeniket_OVO for his thoughts. Bear with me as this may take a little time since he’s off enjoying himself and having far too much fun replacing RTS Meters right now.

Either way, just about everyone here can agree on one thing - it needs to be replaced anyway due to the RTS Shutdown. I’m 100% confident about that part!


Team! Sorry for long delays. Day job has brought me into the hub in Bristol a few times these past few weeks.

 

@Jantang, initially I believed a triple MPAN was going to be the blocker. I don't believe this now to be the case. 

 

The E150 has a built in timeclock and won't be affected by the RTS switch off but it's always a good idea to get smart!!

 

You live in MPAN 17 which you are correct is a LMA (Load managed area) and thus not currently eligible for Smart. We are so close to pilot for phase 3 of our RTS rollout (LMA) that we are currently in Shetland doing these to ensure they work with our systems and the DCC. We are still on track for the June 25 countdown. Please keep an eye out for comms once you become smart eligible!

 

@thelearner initially I thought it was split phase but I can see the far left fuse feeds elsewhere and not your meter installation. You should be fine with a normal engineer turning up to do the job.


Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1
  • Author
  • Plan Zero Hero
  • 7644 replies
  • December 11, 2024

Thanks ​@Lukepeniket_OVO !

Still looking to handle ​@thelearner if you can. Bear with me - Forum Sweep in progress to catch others. Me and Luke are currently scanning for other threads awaiting a reply so we may respond to other folks shortly!


metalsman wrote:

Well here we go again - another no show by the OVO engineer to install a smart meter!!  This is the second time I have had an install date and no engineer shows up - no text, no phone call -nothing, even though their email 3 days before states that the engineer will phone or text on the day of the install. Another sitting at home all day when I have more important things to be doing.  What annoys me most is the total and utter waste of 2 days.  Surely it is at least a matter of courtesy to inform the customer if the engineer cant make it for whatever reason. At least that will be another £30 in compensation. 

Will now have to wait until OVO get round to contacting me again to offer a new date - at this rate its going to be next year before I get the new meter installed.  An official complaint will be going in this time. And I again get a text message asking how satisfied I was with the engineer today - you can guess the response to that question.

I would also appreciate if any of the Ovo Community Moderators could investigate why this Smart meter install failed again.  I am sure I am not alone in this and what makes it so galling is that I see my neighbours getting their new meters installed without a hitch. Grrrr

I would appreciate if you could message me directly your OVO account number please 🙏 


Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1
  • Author
  • Plan Zero Hero
  • 7644 replies
  • December 11, 2024

Howdy ​@metalsman ,

Just a heads up that Luke has responded to your question. ^^^

:)


Forum|alt.badge.img+1
  • Carbon Cutter**
  • 22 replies
  • December 11, 2024
Lukepeniket_OVO wrote:

 

@thelearner initially I thought it was split phase but I can see the far left fuse feeds elsewhere and not your meter installation. You should be fine with a normal engineer turning up to do the job.

The engineer who came to do the job said he was newly started with OVO and not qualified to do this change, said something about 3 phase to my relative he thinks but also said he was only trained to do straight swap outs. 

Hope you are enjoying your time in Shetland, lovely folk, worked up there for a few years. Beautiful in spring/summer but can be very bleak in winter. 

This month my dads bill seems to be using smart meter readings and bulk of use is on off peak - so all looks good there - just going to do some comparisons on usage etc with last year at same time. 

 


Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1
  • Author
  • Plan Zero Hero
  • 7644 replies
  • December 11, 2024

In that case, it may be that particular Engineer wasn’t ready to do this particular job yet due to lack of experience. It happens sometimes but I suspect a more experienced Engineer can probably handle it based on what Luke is saying.


Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1
  • Author
  • Plan Zero Hero
  • 7644 replies
  • December 11, 2024
Lukepeniket_OVO wrote:

Team! Sorry for long delays. Day job has brought me into the hub in Bristol a few times these past few weeks.

We totally need to spend a day together in the Bristol office at some point! XD


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings