Hi @dnshorto , welcome to the forums.

Hmm… That doesn’t sound right to me at all. It’s possible you might need to have a chat with the support team about this issue. The contact details can be found over here.

It’s tricky to say exactly why this is happening, but it should be possible to fix. Please keep us posted with any progress.

No worries, @Blastoise186 - I’ve been exchanging PMs with @dnshorto today already, and he’s not with OVO.

Personally, I think this is beneficial. There’s some generic background issues to discuss here.

@Tim_OVO - as he hasn’t got a meter running backwards, can we move this to a new Discussion Topic please? I’d suggest Solar Panels and Storage Battery with Grid Connection because we’re about to have lots more traffic on that Topic when the next Storage Trial commences.

I’d like to put together a couple of diagrams to show the two main methods of doing a grid-connection with PV Panels and Home Battery Storage, but today I’m on my roof installing more PV cables whilst it isn’t yet raining!

In the meantime, can we have some further detail of your particular installation please @dnshorto ?

Is your house connection single-phase or 3-phase?

What is the power of each solar panel? Having as many as 28 is very unusual!

Are they all “south-facing” or are they split into an “East-group” and a “West group”?

Thanks Blastoise186 for your rapid response. I am not an OVO customer so I guess that I would be ineligible for support from that team. My ‘dumb” digital meter which was in the house when we moved in 6 years ago alternates every few seconds between the current kWh reading and the uninformative legend: “rEd”.  Does that convey a meaning to anyone?

Thanks @Tim-OVO. I was looking for a suitable thread.

Here is an extract from a PM to Transparent: My system is 28 JA Solar panels each with a rated max output of 345W, nominally 9.66kW], Solis 1P8K-5G single phase inverter, Growatt SPA 3000 TL BL ac charger with ShinePhone app, charging 4 Pylontech US3000 3.5 kWh Li-ion batteries. All 28 are south facing.

The solar panel installers gave no information about any limits to panel numbers, or official permissions that needed to be granted. I was unaware of this until today. Although keen on the “green” aspect of solar my primary motivation was preparation for extended power outages given the reportedly parlous state of the UK’s generating capacity, and having experienced them elsewhere. `Hence the battery capacity and maximised panel array. That provision may now be in place, but I was also hoping for reduced power bills as a welcome by-product! The :”diagrams to show the two main methods of doing a grid-connection with PV Panels and Home Battery Storage,” which you mention sound like a very useful resource and I look forward to learning more please. (Maybe re-educating the installation team too!)

Juicy details here… enough to give me one last post before disappearing back on my roof!

Any Grid-connection requires a certificate to be granted by the regional Distribution Network Operator (DNO). This is normally handled by the Installer rather than the householder.

G98 (was G83) is the most common. Export to the grid must be limited to 16A per phase (3.68kW for a single-phase house)

G99 is for export above 3.68kW, and is only approved for single-phase where there isn’t going to be excessive losses at the substation due to phase-imbalance, or where the additional power is useful to the DNO because there are already constraints in the area. The Kaluza Battery Trial with Western Power near Lincoln would probably fit into this category.

G100 is where there is generation above 3.68kW, but the control/storage system will only permit a maximum 16A per phase export back onto the grid. Houses with arrays of solar panels facing east & west would fall into this category.

So perhaps @dnshorto could look through the documentation and find out which of these Standards has been obtained for his site.

Update: There is now a Tutorial about Obtaining Import and Export Permissions from your DNO.

I have looked through the paperwork provided by the solar panel people, there doesn’t seem to be any reference to a Grid-connection certificate, but maybe it is yet to be provided as the job was only finished last Friday. I have asked the Sales manager for details. We did have a surveyor who came round to inspect the house and electrical distribution boards before the work was started. I will post details when these become available.

Solar panel installers have replied that my installation was done under a G99 certificate.

Growatt’s technical man Ben said the clamp installation looks OK. Here are 2 snaps. To the right of the meter LCD panel are 2 lights. The right-hand one sometimes shows red.

A glimmer of hope, and a translation! The installers returned and modified the wiring. The clamp on the meter cable that senses which direction the current is flowing has been moved. The double insulated cable has had one sheath pared back and the clamp positioned over the singly-insulated section. When the meter is stopped (by the solar power or battery taking over) a red light shines. The mysterious legend rEd simply means what it says: RED! Since the modification, the red light has been on and for the past hour the meter has not moved. Will report tomorrow when I read the meter again at 3pm if this has solved my problem . 

Great feedback @dnshorto - Thanks!

For the sake of others who will come across this Topic in future, let me explain that a “current clamp” measures the Amps flowing in the wire that it grips using electromagnetism, and without the need to actually connect to the conductor.

I’m pleased to see that the installer has been and rechecked the clamp. I’m less happy that it has been necessary to remove the outer layer of insulation from the live-feed to your Consumer Unit

If this is a temporary situation whilst they try to source a better current-clamp, then that’s fine. But there are really good reasons why the meter tails must be double-insulated! Let me just tag @PeterR1947 and see if he’d like to comment further.

As for your house having been granted G99 certification, that’s excellent. Your Solar Installer has done well for you!

You are unlikely to ever achieve the 9.66kW theoretical output from your solar panels because their efficiency drops slightly when they get hot. Depending on the manufacturer and the chemistry of the silicon technology, you are probably going to get between 90-95% of that rating in full/bright sunlight in summer.

Although we do have full sunshine during some cold days in winter, when the heating effect is reduced, the sun is lower in the sky, and thus it’s rays won’t be at right-angles to the panels.

Even so, the way in which your electrical control systems have been configured is equally important. It’s likely that the DNO has been satisfied that you won’t be exporting from all 28 panels and the 4 storage batteries simultaneously! There must be a fail-safe interlock within the software to prevent that.

The outer sheath is actually for protection of the cable insulation rather than an extra layer of insulation.  It should not be cut back as shown in the picture, the danger is that the inner insulation has been cut in the process causing a potential shock hazard.

The outer shield should only be trimmed back a couple or so mm past the inner insulation so when the tail is connected, the outer shield then fills the the terminal sleeve and prevents any access

The legend rEd stands for reverse Electricity detected; it was originally in the meter firmware to detect meter tampering.  Obviously, when solar panels are generating more than is required, electricity is flowing backwords through the meter, hence the rEd message.  It doesn’t indicate a fault and can be safely ignored,

As promised yesterday, here’s the diagrams of the two main methods by which solar panels are connected to the Distribution Grid.

Firstly, the most common method, whereby the DC output from the solar string is sent straight to an Inverter, which changes it to 230v AC 50Hz.

Note that the Storage Battery is also AC-connected. This arrangement is favoured by those whose houses already have a solar-inverter on a PV Array which was installed several years previously.

The alternative configuration is to choose a Storage Battery which has DC input from the solar panels. There is no separate Inverter because the necessary conversion to 230v AC is made within the Battery Unit.

I’ve kept labeling to a minimum, and deliberately omitted any annotations related to maximum permitted parameters and sizes of panels or battery. Please ask if you’d like to have these details.

This Forum is amazingly helpful and useful, clearly because of the well-informed and intelligent contributors! Thank you @PeterR1947 for pointing out the issues with reducing the cable insulation on the meter tails, and for translating rEd. Not “Red” at all, something the professional installers didn’t know. Thank you @Transparent for the alternative wiring  diagrams to show the two main methods of doing a grid-connection with PV Panels and Home Battery Storage, and for all your other shared wisdom. My own system uses two inverters, a Solis to convert the incoming solar DC to 230V AC, and a Growatt to charge the battery bank. Apparently the solar array was too large to use a hybrid inverter to perform both functions. Photos below.

On any reasonably sunny day, even a dull day with occasional sunshine all 4 batteries are showing a full charge which isn’t bad for November!

But the brilliant news is that my meter has finally been brought under control! Instead of the daily 9 to 10 kWh I have been seeing since 28th October the last 24 hours has registered 1 kWh. The Reverse Electricity Detected lamp has been on more or less continuously. All this searching for an answer has come down to the failure of the detection clamp to penetrate the double insulation of the meter tail. Nothing wrong with the set up after all, apart from this tiny fault. It’s just annoying that 20 days of say 9 units = 180 units at say 13p = £23 will have to be paid for electricity which the sun has been providing free of charge! I am very grateful to OVO for hosting this very helpful Forum which has facilitated the solution to my problem. Thank you.

@dnshorto@Transparent the detection clamp on the meter tail is purely there to measure current flowing, I’m surprised it wouldn’t work through a double layer.  As regards the consumption, are you reading that from a device attached to the solar/battery controller?  If you are, that is fine, it shouldn’t have made any difference to the electricity you were exporting so I think it’s unlikely you have had to pay for  that 180 units.  If you were taking readings from the electricity meter itself then I’m puzzled.

Peter

Many thanks for the photos @dnshorto This helps us to pursue some of the loose ends with your particular arrangement.

1: Picking up what @PeterR1947  has just said, I can think of several reasons why a current clamp has been placed on the live meter “tail”. To help narrow this down, can you tell us what it connects back to? Is it the Growatt inverter?

2: Your first photo appears to show two bundles of 4mm² Solar Cable entering the house (garage?) via a hole now stopped up with white mastic. Are those the same six cables we can see entering the bottom left corner of the Solis inverter in the second photo?

And, incidentally, when I drill cable entry holes like this, I normally make it slope downhill to the outside so that any condensation runs out. I also line the hole with conduit and don’t allow anything to grip the cable. This permits heat to escape and for thermal-expansion in hot weather.

It may just be the angle of the camera, but it looks to me like your hole slopes the other way. If so, then you’re relying on the mastic to keep out rain, whilst any (thermal) movement of those cables will be pulling against it.

This point is a bit “picky” but, as I’m a self-builder, it’s the sort of detail which matters to me because I’m going to be living with the consequences of that hole for years to come!

3: To the right of the Growatt there are four enclosures on the wall. The bottom two appear to be both consumer units. What are the others, and are they part of the solar-install which has just been completed?

4: Earthing. I can see some hefty earth-wire connecting the four battery packs, which I assume then runs to the house’ central earth point (in a consumer unit?).

I would also expect to see some anti-surge units at the first point where the roof-top cables connect to an internal device. Is this device the Solis, or do the cables first go to a box which contains lightning protection, and possibly some isolating switches and fuses?

Heads up I have dutifully moved this over to it’s own topic!

I can also help to make sure we have one all encompassing ‘best answer’ assigned to this. That way it will help anyone else with a similar issue. Hopefully the next decade will see lots of similar set ups as @dnshorto so this might be invaluable advice!

We’re nearly there I feel….

@PeterR1947 the readings were being taken daily from the original house meter. It is obviously from these readings that my electricity bill will be calculated, which is why I was concerned. The readings on the new solar-linked meters and phone app were all very positive (very low grid consumption), but those would be irrelevant to my power supplier. Thankfully, the re-positioning of the clamp closer to the conductor by removing a layer of insulation has stopped the meter when the solar or battery is supplying the power. From your helpful comments on the need for double insulation of the meter tail, and indication that a more sensitive clamp could be the answer, I intend that the present fix is only temporary.

@Transparent thanks again for your comments and questions which I will try to answer.

1. The clamp on the meter tail has a rather anonymous black wire which I have been unable to positively trace. A similar-looking black wire does indeed enter the cable gland below the Growatt marked “Six Holes” but I cannot be sure this is it.
2. The 6 cables connected to the base of the Solis inverter are indeed the 6  coming directly from the roof array. (as you enquire in question 4). There is no evidence of any lightning protection or ani-surge protection, so I intend to ask the system provider about this lack. In your opinion, are these just desirable or definitely necessary? Regarding your supplementary question about the hole in the garage wall, I drilled this myself with a core drill and attempted a fall to the outside, which the camera angle doesn’t show. It ended up not far off level, but at least it doesn’t slope down to the inside!

3. The 2 larger consumer units in the earlier photo are existing Distribution Boards 1 and 2. The smaller white unit in this photo above DB1 is a new circuit-breaker which the electrician called a ‘garage unit’. I recall seeing another blue cable clamp sensor within this box also. The top item is part of a security system.

4. From the battery earth posts another anonymous black cable (which I suspect  should be green & yellow) goes, as far as I can see, to the ‘garage unit” which has a green yellow cable to the meter cupboard earth. This can be seen in the final picture below, coming through a regrettably clumsy hole in the glass-fibre meter box. This earlier photo also shows the blue cable clamp in its original ineffective position.

I hope this is all clear. and thanks again.

 I will be keeping an eye on how the 4 Pylontech batteries perform on a day-to-day basis. Sunny days make a big difference, so November to March they may not get a full charge each day. For instance, by late evening yesterday they had dropped too low to provide domestic power so we began drawing from the grid, but that was an extra dull, gloomy day here in the North West. Given an hour or two of sun each day I predict they will provide most of our night-time needs.

I spent some time today meeting a professional battery installer and qualified electrician. We had a moment to look at the photos which @dnshorto has provided and I gleaned some useful information.

So what follows is with grateful thanks to Marcus of GMEC ELECTRICAL in Barnstaple:

1: He commented that the current clamps can be affected by the electro-magnetic field from adjacent cables. Your installer decided to move the clamp higher on the live-tail to Position A in this photo:

However, this is still in close proximity to the Neutral-Tail, immediately to the left.

Marcus says he tries to find a location where the distance between the two conductors is greater. I’ve marked B as a possible position.

This would enable the Live-Tail to be reinstalled with the outer plastic casing intact.

2: Marcus has previously installed the same Pylontech US3000 Storage Batteries as you have.

However he has never considered attempting to place them in the orientation shown in your photo above, nor so close together.

I have therefore downloaded the Pylontech Installation Manual from here, and checked to see what it advises. Read the two points which I’ve highlighted:

As originally supplied, these US3000 Batteries have mounting brackets to be fitted horizontally within a 19-inch rack. The positioning of the M6 bolt holes ensures that they are held apart by about 30mm.

If they are to be stacked without a 19-inch rack cabinet, then there are feet/brackets which should be fitted in place of the M6 bolt brackets:

These feet/brackets allow up to four batteries to be stacked horizontally, but only two vertically:

The reason for these spacers becomes obvious when you read the fault-finding guide at the back of the Manual. It states that the batteries will cease to charge/discharge if the enclosure temperature rises above 50°C.

Given that you have 28 PV panels producing a possible 9.5kW of power, it doesn’t take much to see that this is capable of rapidly charging just 14kWh of storage. And it’s that high current which will cause the temperature to rise.

It’s possible that your Installer has allowed for this and compensated by reducing the maximum charge current being sent from the Growatt Inverter. But that seems to defeat the object of having had so many panels installed in the first place.

Let me finish this particular post by pointing out that it is still early days for installation of domestic battery storage, but there are already in excess of 100 models available in the UK. It simply isn’t possible for every supplier to know how to specify and install all possible combinations.

Everyone is still on a very steep learning curve, and I don’t think that your Supplier should be blamed for failing to get this site optimal. The arrangement is still inherently safe, and will simply shut-down the batteries if the charge current is too high.

It’s much more important that we can share these sorts of details with Installers in the expectation that the pooling of such knowledge will help to ensure better optimised installations in the future.

So what I’ve just written above isn’t enough to warrant an irate complaint!

I hope that’s ok?

Thanks Transparent. All sound stuff, as usual!

I will try moving the clamp to the position suggested.

The battery proximity issue is not likely to cause problems before next summer, but I can well see that a hot and sunny day might easily generate excess heat the way the batteries are stacked now. There is in fact lateral space on the shelf to form a void approximately 100mm wide between batteries 2 and 3, thus moving a little closer to the manufacturer’s recommendation. Scope too for heat-controlled forced air fan ventilation if needed. 

Much to learn!

Note: When moving a current-clamp, make sure that you keep it the “right way around”.

The control software gets in a real tizzy if the current clamp reverses the concept of import and export, and most likely leaves you with a large bill as a consequence!