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17 replies

juliamc
Rank 20
Rank 20
Feb 9, 2026 5:04 PM UTC

Yes one of us can help but we need to know more from you first. For starters what make of heat pump is it? Please post photos of your outdoor unit and the controls you have indoors, and your hot water cylinder.

Rank 2
Feb 11, 2026 9:29 AM UTC

Thank you for your response.  Here is a snip of the settings.  We have turned it down to these settings this week.

 

 

It is Daikin Altherma ASHP EPGA160V 

 

There isn’t a hot water cylinder as it is all in the boiler casing.

Abby_OVO
Community Manager
Community Manager
Feb 11, 2026 11:48 AM UTC

Hey ​@gailrobinson 

 

One of our community members, juliamc, has left some really helpful questions here in order for the community to better help suggest what you can do to change the settings to make the most out of your system.

 

If you could provide some more information, that’d be really helpful.😊

 

We’ve also got lots of other helpful topics across the Forum on heat pumps, including other user experiences that may be helpful here too:

 

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Abby_OVO
Community Manager
Community Manager
Feb 11, 2026 11:49 AM UTC

My apologies, ​@gailrobinson 

 

Hopefully ​@juliamc and the community might have a few suggestions now based on this.

Currently Playing: She's Electric
BPLightlog
Super User
Super User
Feb 11, 2026 1:44 PM UTC

The info is a little sparse unfortunately .. the graphic tends to show current conditions rather than settings.

Heres our graphic as of today 

Your hot water needs to be set higher than 43 degrees otherwise you might have problems (it might be set higher but 43 is a current temperature).

The two areas underneath will be looking at flow temperatures. You normally need to set up a weather compensation curve which then sets your flow temperatures depending on outside temperature.

Your scheduled settings will also impact your system efficiency. Heat pumps need to maintain temperature rather than be on/off like a gas boiler. Our schedule is set at 20 deg during the day (4 am to 10:30pm) and 19 degrees overnight. This means that the heat pump never has to significantly raise the temperature of the house fabric when outside temperatures require that to happen. It seems counterintuitive if you’ve not run a heat pump before but it’s important for efficiency and will result in lower bills.

We're almost at the end of our first year with a heat pump and have been pleasantly surprised by the higher temperatures overall (throughout the home) and lower bills compared to the previous year - even with increases in energy charges (our unit is also a Daikin)

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, EV, ASHP and Home Assistant automation}
juliamc
Rank 20
Rank 20
Feb 11, 2026 3:32 PM UTC

The symbols on your screen don’t show a controller ​@gailrobinson ? I’m not familiar with that ! BP’s and mine both have the Madoka “room sensor” which you can see displayed on BP’s screen with that symbol alongside the current room temperature of 21 degrees. I can see your system is set up with two zones, both being underfloor heating. Is the heating reaching a comfortable temperature that you’re happy with, and do you know how it’s controlled ? Is it using a Weather Dependant curve ? Are you running the heating to a schedule and when do you heat the hot water ?

Is this a new system just installed or have you inherited it with the house ? How long have you been using it for ?

Rank 2
Feb 12, 2026 10:59 AM UTC

We don’t have any thermostat controllers in any rooms and it has been set up with flow and return temperatures on a curve dependent upon the outside temperature.  However we don’t know whether we have a reduced temperature at night or not.  We can’t seem to find out.  It was installed when we converted a stone barn 4 years ago.   The hot water refreshes itself every Wednesday morning.  

BPLightlog
Super User
Super User
Feb 12, 2026 12:17 PM UTC

Do you have the WiFi adapter installed ​@gailrobinson ? If you do, you can set and control a schedule with the Daikin ONECTA app.

If not, you should still be able to look at your settings via the controller you pictured earlier.

It will be difficult to help much further without more information on settings/schedules etc

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, EV, ASHP and Home Assistant automation}
Peter E
Super User
Super User
Feb 12, 2026 3:37 PM UTC

Taking a slighly different tack, with an average outside temperature of about 8C my detached house with reasonably good insulation needs 48kWh of heating a day. With a COP of 3 that is 16kWh of electricity which is about 670 watts continuous.

 

Over the heating season I would use about 10,000kWh heat, 3,333kWh electricity costing about £850. Are those figures anything like yours?

 

Peter

Reducing my yearly fossil fuel usage with an EV (-900 litres petrol saving about £950/year), A2AHP (-8,700 kWh gas, cost neutral) and Timed Immersion heater (-1,500 kWh gas, £20/year more expensive but reducing as the gas price goes up)
Rank 2
Feb 12, 2026 3:52 PM UTC

Our energy use for January was 1858.636 kwh at 23.87p, 903,427 kwh at 25.17p = £671.05 plus standing charge of £15.80 totalling £686.85 plus £34.34 VAT = £721.19.  It was a  cold month, but you can see why I want to get the cost down.  We only have electricity, no gas in our property.