Skip to main content
Question

Heat Pump Plus Paused Onboarding New Customers

  • November 28, 2025
  • 2 replies
  • 48 views

Hi, I signed up to move over to OVO yesterday and gave all my details for Heat Pump Plus. But was emailed today saying they’ve paused onboarding new customers.

Can anybody give any reason for this all timescales ? 
 

 

2 replies

Ben_OVO
Community Manager
  • Community Manager
  • December 1, 2025

Morning ​@JLB49 and a warm welcome to the OVO Forum.

 

Sorry that we’re not taking on new customers to this plan at the moment. I’ve asked for a bit more information, and will let you know when I have further news.


  • Author
  • New Member***
  • December 1, 2025

Thanks Ben for the response.