Daikin Altherma 3 and Sunamp zero emissions boiler - Annual service

Can only answer for the Altherma part - see 

Had second service now but didn’t get the sheet of info on what was done. 

Thanks for your reply, have just spoken to Daikin and all they want to do is sell you their service package and wont disclose any information to me, only to say that the installers have access to the service details, Help!! I would have thought that a yearly service report would be integral to supporting and validating the insurance issued covering the system installed?

Still awaiting further info from the installer.

That sounds familiar. Daikin were like that when I asked them anything 🙄, refer to installer… Eventually my installer did what was necessary but always seemed overwhelmed with work. Who are your installers? PM me if you’d rather not go public !!

Yes, i told Daikin about my 3 yr contract but they just chunted on about their`s!! My Installer was Ecolution who to be fair did a good job given the circumstances with both Daikin and Sunamp. It just nags me that if this continues there will be no service, or record of servicing to show for the system for our peace of mind or even a possible hand over in the future. I have printed your attachment thanks again Juliamc.

There’s a Daikin owner on the renewableheatinghub forum who’s signed up with Daikin, the gold service I think. He’s happy ! though he’s not on our trial. His system is the High temperature Altherma but I imagine the service is the same. I think he mentions what was done on this thread (somewhere!).

 https://renewableheatinghub.co.uk/forums/renewable-heating-air-source-heap-pumps-ashps/worcestershire-ashp/paged/11#post-19794

@PHILLI2 thanks for sharing. 

Can I check that the heat pump and heat storage battery, they’re working OK performance wise? And costs?

You had a annual service by the installers, which was included in the trial agreement but you’re not able to confirm what actions they took or the results of the service? 

Would love to hear more about this and I’m sure others who have this technology will find it valuable whether they’re on an OVO trial or not!

Hi, Tim the system is working fine, but as far as performance is concerned i have had no feedback from the monitoring company apart from when the feedback information is sometimes interrupted, via batteries/ signal problems, they have been recording since May 2022 ! and it is ongoing.

I have just spoken to the service engineer who attended the property, and he admitted he was unfamiliar with my set up and could not carry out any service or had any service guide therefore could not provide a service report.

Tim do you know if this, in any way, affects the guarantee on our system? 

The engineer did however highlight that in his opinion there was a missing meter to record and send back information  regarding the hot water , so if this is true why has Passive not registered this “missing” information?

I have asked Ecolution the installers, to enquire why they have not provided their engineers with the relevant service information as when i contacted Daikin they stated that all this information was available to all registered installers.

Tim would you or Retrofit works like to comment on this? or have heard of any similar circumstances regarding on going service ? appreciate any help you can!!

Daikin LT Split system, 8KW ASHP, Altherma 3 Indoor Hydrobox,  Sunamp heat battery.

Thanks for this context, @PHILLI2. 

For OVO’s advice, your best bet is to email the smart home team directly: smarthome@ovoenergy.com. 

In the meantime I’d like to check if @M.isterW has any take on this missing meter and service reports while they had heat storage. And @hambrook @Nicllb @Adam Vetere @Primary Pro and @OrphM62 are on my list as having this kit… 

Thank you Tim its good to find were not alone!!

We never had a service! Had a Mitsubishi team member come out and perform an update about 12-18minths ago but didn’t look at the heat pump/anything else, and then had the Sunamp batteries removed and exchanged for a hot water tank by original fitters this Feb. As far as aware no service of the other components took place. Unfortunately I think the systems installed were originally so complex and due to their trial nature very few of those involved  understood the set-up. Unfortunately this part of the contract was not fulfilled. Hopefully something the trial researchers /runners learn from.