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Can I have Heat Pump Plus with SEG Install Exclusive tariff?

  • October 5, 2025
  • 4 replies
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S
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I have solar and battery installed through Ovo currently exporting on the SEG Install Exclusive tariff. I'll be getting a great pink soon and am looking at tariff options. 

How does the Heat Pump Plus tariff calculate the electricity used by a heat pump if some is generated by solar and not imported? Is it as simple as the 15p/kWh cost being applied to any electricity imported, up to the amount that the heat pump has used? Over what period is this calculated? 

I’d like to work out the most cost effective way to run the systems if I get paid 20p for export but only pay 15p for import!

Best answer by Ben_OVO

Updated on 15/10/25 by Ben_OVO

​@steev good morning,

 

I’ve heard back from the team internally and they’ve confirmed that we don’t currently allow customers with SEG exclusive to access Heat Pump Plus as well.

 

Apologies!! I hope this helps clear things up.

You can find out all information on all our Smart Export Guarantee packages, and sign up, on our website.

 

 

Ben_OVO

4 replies

Ben_OVO
Community Manager
  • Ben_OVO
  • Community Manager
  • October 6, 2025

Morning ​@steev! I hope you’re well.

 

Thanks for your great question, and a warm welcome to the OVO Forum. Just to let you know, I’ve added the Solar, Heat Pump and Battery badges to your account, so that other members can recognise the kit you have. 

 

With regards to your query, I’ve reached out internally to get an official answer for you, and I’ll let you know when I hear back!

 

Cheers.

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Ben_OVO
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  • Ben_OVO
  • Community Manager
  • Answer
  • October 7, 2025

Updated on 15/10/25 by Ben_OVO

​@steev good morning,

 

I’ve heard back from the team internally and they’ve confirmed that we don’t currently allow customers with SEG exclusive to access Heat Pump Plus as well.

 

Apologies!! I hope this helps clear things up.

You can find out all information on all our Smart Export Guarantee packages, and sign up, on our website.

 

 

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  • steev
  • Author
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  • October 8, 2025

Thanks ​@Ben_OVO, does that apply to all SEG tariffs or just Exclusive? Could I theoretically switch to non-exclusive for the winter, with the heat pump add-on, then back again in the spring when there'll be more export?

Cheers

Ben_OVO
Community Manager
  • Ben_OVO
  • Community Manager
  • October 15, 2025

​@steev so sorry, I completely missed your reply, my apologies.

 

To confirm, what I’ve said above just applies to SEG Exclusive.

 

I hope this helps.

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