About 18 months ago I booked a one off service through OVO Energy. I don’t have an account with them. The service was completed and paid for, however I never received the certificate which was meant to be sent once payment was received.
I’ve spent the best part of 90 minutes speaking to OVO on the phone, being redirected to multiple people, none of whom seem to know how to help.
The latest I heard is that this service was run by Kantan and that it’s no longer run anymore. I was given a number to call them on, but this number was out of Service.
Does anyone know how I can get hold of this certificate?
Best answer by Nukecad
hi @On-the-phone-90-minutes
Do you mean a landlords Gas Safety Certificate? By law landlords need to have one for each property they let which has gas.
They are not really needed by homeowners but you might want to have one if selling a property (or see one if buying).
However if you have paid for one then it should have been provided.
I just checked Kantans’ ‘What does a boiler service include’ webpage and while there a webchat popped up in the bottom-right corner, so it appears that they are still contactable.
I’ll need to get a Forum Moderator to help with this one. Please can you confirm the type of service you’re talking about and I can ask for this to be looked into.
This topic was posted in ‘ideas’ as it’s a question, I’ve moved it to ‘home & heating’. Sorry fot the issues you’re having, I’ll ask about this internally & get back to you 🙂
I just checked Kantans’ ‘What does a boiler service include’ webpage and while there a webchat popped up in the bottom-right corner, so it appears that they are still contactable.
It was just a Boiler Service for a residential property.
I can try contacting Kantan directly, thanks for the link. Given I booked the service through Ovo, it’s obviously really poor that they’re unable to help and that I now need to contact another company.
