Battery not discharging

Hi ​@Andy Miller , can you show us some screenshots of exactly what you’re seeing … also a few notes on the inverter type and batteries would help.

Im not sure there’s a different app as manufacturers often tie their unit’s protocol for control.

Hey ​@Andy Miller,

Welcome to the community! ☀ I’m excited to let you know that I’ve added a solar badge to your profile.

I understand that navigating technology can be quite overwhelming at times, and I truly appreciate your willingness to share your current struggles with us. Any details you can provide will be extremely helpful. 

If you can, please include screenshots of your app and what you’re experiencing as BPLightlog's suggested above. it'll give us a clearer picture of your situation. 

Remember, you're not alone in this! Forums like ours are here to connect people who are going through similar challenges, and we’re all here to support each other with tips and guidance.

Battery always seems to be in stand by. I used to open the app in the evening and the battery SOC would be reducing ?

I don’t use the same system so I may not be totally correct but it looks as though your battery (on standby) is waiting for ‘instructions’. 
In working mode, isn’t there something like ‘Self-use & Battery feed’? Self use is direct from the solar generation so the system also needs to know to use battery power when available.

Others with the same system as you might be able to help more.

There was another user who had an issue with the inverter set up for the batteries which needed a specific link from the inverter to the battery.

NB - I found the following on the Fox community pages ..

Troubleshooting Fox Cloud Solar System Battery Usage

If your Fox Cloud solar system is not utilizing the battery for power, follow these steps to diagnose and resolve the issue.

Check System Settings

• Self Use Mode: Ensure your system is set to "Self Use" mode. This mode prioritizes using solar power for your home first, then charges the battery.
• Battery Settings: Verify that the battery settings are configured correctly. The system should be set to charge the battery from solar only, without grid charging unless necessary.

Reboot the Inverter

If the settings are correct but the battery is still not discharging, a reboot of the inverter may be required. Follow these steps:

1. Isolate the PV (solar panels).
2. Isolate the AC (house power).
3. Power off the battery and open the battery isolator.
4. Wait for the inverter screen to go blank.
5. Reverse the process: close the battery isolator, power on the batteries, close the AC isolator, and close the PV isolator.

After rebooting, allow a few minutes for the system to check and start up. The cloud data should begin updating shortly.

Additional Considerations

• Battery State of Charge (SoC): Ensure that the battery's SoC is above the minimum threshold. If the battery is too low, the system may not discharge it to power the home.
• Grid Charging: If the system is set to charge from the grid, it may prioritize that over discharging the battery. Adjust settings to prevent grid charging if you want to rely solely on solar and battery power.

I just need to find the battery charge and battery discharge settings ( I think ) on the app….but there doesn’t appear to be any ? 

What happens when you tap on the Battery - 1 square shown on your first screenshot?

The user guide is here and if you look at P33 onwards you might be able to check your settings

Sorry - crossed posts but the user guide P33 onwards might be where to look

https://www.fox-ess.com/Public/Uploads/uploadfile/files/20251202/ENFoxCloud2.0APPUserManualV1.020250730.pdf

I’ve tried everything now, I cannot seem to call up the prompts on the app, they are just not there ??

I have contacted the installer ...thanks for all your help and advice .

​@Andy Miller brilliant news! Glad it’s sorted for you. Just to let you know, I’ve added another badge to your profile to show your battery ownership.

Thanks so much for your help on this one ​@BPLightlog.

Thanks for that ...one more thing sorry.

How do I make sure I am on the correct feed in tariff ?

It only started showing revenue since the app started working again. !

Regards 

Andy

It’s not always possible in these type of apps - if a tariff selection is there, it’ll be in another of those settings. There is a section for ‘Plant set up or edit’ in that user guide I put a link to earlier

One quick check … do you mean Feed in Tariff (FIT) or maybe SEG (replaced FIT as an export tariff). Although suppliers also have their own versions - yours should show on your supplier plan page