Are you part of an OVO Smart Home trial? Request to join our private trialist group!

Sorry about that, @Bell. It looks like our door staff didn’t get the message.

I’ve come down to have a word and they’re happy to let you in now. Pop in when you can:

Hi @jason.lewis and welcome - we’ll need to wait for a Moderator to add your Forum ID to the access list for the Treehouse.

In the meantime, you’re welcome to browse here on the open/public area.

There are two topics which have content that’s been derived from discussions within the Smart Home Treehouse:

1: Obtaining permission from your DNO

2: Using a heat-pump to reduce your carbon footprint

and please complete your Forum Profile page so we get the basic background details on you. Thanks.

Just had a new heat pump installed. Just in time for the hottest day of the year. 

Had a powervault  installed end of November last year but haven’t seen any Kaluza information since then?

Hi @Luca Fiderio and welcome, good to see another Powervault-er here. 

Done, the topic is here, have a look and post any questions or feedback you have :)

Howdy @Amarritt ! Welcome to the forum. :)

I can definitely try to request a key for you, but Tim is away for the next week and I'm not quite sure if he's set @Jess_OVO up with the ability to give you access. But we'll get you in as soon as we can.

But first, you must provide the Sekrit Password that was given to you by the team. Without that, you can't be granted entry into the tree house. Muhahahaha!

Bleep Bloop! Super Ultra Sekrit Ultimate Master Passphrase Accepted.

Smart Home Trial Tree house Key Request for @Amarritt submitted successfully. Please wait while your Request is being processed. 

Hey everyone, Seems like  have missed out on all these comment. 

I was accepted and had my heat pump installed in Early Feb Lets say the coldest winter on record and left with no proper heating and hot water during this frost bite. 

We have now had a completed installed about a month later with so many snags that are on going to the point we have refused the electrian back to site to correct his damage. 

Anyone else still experiencing snagging. 

what problem were also reported via GTEC audit report? 

Luke 

I had to wait over a month for my install to be completed. Infact I'm still waiting for the electrician to complete the testing and paperwork. Anyone else have this problem?

Hold ups were waiting for a specialist water tank to be manufactured as my tank is horizontal in my loft. Photos to follow. Coincided with warm days but cold nights (April) luckily I have solar hot water panels and they left the old tank in place so we had hot water most of the time. More to follow..

I’ve just had my ASHP system installed, which has already prompted me to replace my gas cooker and hob with electric.

Zero Carbon Heating Trial here in Brighton 

Nice one, @BrightonCouple!

I’ve done what Jess did earlier, e.g:

Just in time for you to get stuck in over the weekend!

Howdy @Giant Iain !

Sure thing. If you’re part of one of OVO’s Smart Home Trials, I’ll ask @Tim_OVO and @Jess_OVO for a key to the Smart Home Trials Treehouse. We’ll let you know if the key gets granted.

As for your other question… Ironically enough OVO is actually cheaper there! OVO will happily undercut Pure Planet when it comes to removing a gas meter - with a quote of just £106. But you’d have to move your gas (and electricity) supply to OVO first to get this quote to be valid. It’s a chargeable job either way I’m afraid, since it’s not maintenance related and there’s admin paperwork to do as well.

However, once the gas meter is gone and you’ve paid off the meter removal, usage charges and standing charges up to the point of the removal, you’re all done. Standing Charges will cease from the day after the meter is removed and you’ll simply have to pay the bill up to that point. :)