Hi there!
I have received my warm home discount £150 voucher.
It's telling me to take my voucher to my local post office as its come on the letter from Ovo.
I want to know, do I take my pre payment key/card to the post office also???
Any information would be much appreciated!!
Best answer by Blastoise186
Ok… So… Here’s the answer…
After digging even deeper and quite literally pulling some of my contacts out of bed (thanks, much appreciated!) I’ve figured it out.
You need to visit the Post Office because this year, these Vouchers are being issued as Post Office Energy Vouchers rather than using the Paypoint system of previous years. OVO isn’t the only supplier doing it this way. Going to Paypoint will NOT work this time around.
You need to do what the letter instructs you to do - if the postmaster messes up, you need to take it up with their manager rather than OVO as they’ve all been told to process these.
Any Post Office staff who either reject the voucher by redirecting you to Paypoint OR just giving you the cash aren’t following the proper process for Post Office Payout - they risk not getting reimbursed for it as well which could unbalance their books.
+1As I said, cheques are not the standard method because:
They are by exception ONLY. If they were the standard method, I’d have told you that two days ago.
I don’t need to work in the Energy Industry to unlock its secrets. In actual fact, I’ve never worked in the industry at all, let alone worked for OVO. However, by being on this Forum for so long, the industry has started to trust me and taught me many things that are never usually revealed publicly. That is how I know these systems so well - because I’ve been granted permission to know about them in ways that the public don’t normally get to see. I don’t make mistakes easily when it comes to this stuff.
The true identity of the user behind this name is deliberately only known to about 10 people in the industry however. If I were to identify myself to anyone else by that name, they wouldn’t recognise me. It’s a thing that’s required for various complicated reasons, but lets just say it makes it easy for the industry to recognise who I am - because this identity you see before you is consistent and easy for them to find.
As you now know I couldn't redeem the voucher I got and I'm not lying about it! You can phone the post office, Perth, high street. But like I said I've managed to get it sorted. What advice would you give ? for other people who are unable to redeem their voucher because of the same reason I couldn't!
+1In those cases, one should make a complaint to the Post Office regarding issues with the Post Office Payout service. That’s where the fault lies.
You’ll need to excuse me, my duties start shortly and I need to head out.
So they make a complaint about the post office.... Okay that's that done! But still unable to redeem it. Would the next course of action to phone OVO to get it sorted ?
+1If push comes to shove, redeem it for cash and then head to a Paypoint store to top-up.
As I mentioned, my Fire Service Volunteer duties commence shortly, so i will be unavailable for the rest of the day.
Em..... Okay that's a decent response to be fair!! If only my post done that then I wouldn't here chatting! Enjoy the rest of your day!!
Hi I applied back in October for the warm home discount which was approved, I am disabled however we are now nearly at the end of February and I still haven't received my voucher, is anyone else still waiting or should I contact OVO.
+1Hi
Please contact OVO about this ASAP so you don’t lose your voucher - the scheme ends in a few days so don’t wait any longer!
Hey
Keep us posted with how you get on.
Once we're told by the Government to apply your discount, we'll aim to do this within 30 days unless an exception applies. An exception could be that we weren’t your registered supplier on 11 August 2024. If this happens, we'll tell the Government and ask they give the discount to the correct supplier.
For automatically matched eligible customers
The Department of Work and Pensions should tells us to apply the discount to these customers between October 2024 and December 2024. We'll aim to apply the discount for these customers by the end of December 2024 or within 6 weeks of being told to by the Government.
For customers that need to get in touch with the Government
We should be told what discounts to apply between October 2024 and the end of March 2025. We'll apply discounts to accounts we're told about before March 2025 or within 6 weeks of being informed.
Any customer who falls into the CORE Group 1 (England,Wales & Scotland) and those who fall into the CORE Group 2 (England & Wales ONLY) who received a letter from UK Government asking for more information to confirm WHD eligibility or an Unmatched letter (asking for confirmation of their supplier) or believes they may be eligible MUST contact the government helpline on 0800 030 9322 before 28 February 2025.
Any customer who fails to contact the helpline by the closing date will miss out on the Warm Home Discount payment for 2024/25.
Customers can check their eligibility here.
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