As I said, cheques are not the standard method because:

• Security reasons - they get lost in the post too easily
• Fraud - some folks may attempt to do fraudulent stuff with them
• Theft - just about anyone can cash a cheque and you might never get it
• Purpose - WHD is meant for energy credit, not cash in your pocket
• Speed - cheques take literally forever to process, but the Paypoint, Smart Meter auto-credit and Post Office Payout methods can be done in just one day

They are by exception ONLY. If they were the standard method, I’d have told you that two days ago.

I don’t need to work in the Energy Industry to unlock its secrets. In actual fact, I’ve never worked in the industry at all, let alone worked for OVO. However, by being on this Forum for so long, the industry has started to trust me and taught me many things that are never usually revealed publicly. That is how I know these systems so well - because I’ve been granted permission to know about them in ways that the public don’t normally get to see. I don’t make mistakes easily when it comes to this stuff.

The true identity of the user behind this name is deliberately only known to about 10 people in the industry however. If I were to identify myself to anyone else by that name, they wouldn’t recognise me. It’s a thing that’s required for various complicated reasons, but lets just say it makes it easy for the industry to recognise who I am - because this identity you see before you is consistent and easy for them to find.

As you now know I couldn't redeem the voucher I got and I'm not lying about it! You can phone the post office, Perth, high street. But like I said I've managed to get it sorted. What advice would you give ? for other people who are unable to redeem their voucher because of the same reason I couldn't!

In those cases, one should make a complaint to the Post Office regarding issues with the Post Office Payout service. That’s where the fault lies.

You’ll need to excuse me, my duties start shortly and I need to head out.

So they make a complaint about the post office.... Okay that's that done! But still unable to redeem it. Would the next course of action to phone OVO to get it sorted ?

If push comes to shove, redeem it for cash and then head to a Paypoint store to top-up.

As I mentioned, my Fire Service Volunteer duties commence shortly, so i will be unavailable for the rest of the day. 

Em..... Okay that's a decent response to be fair!! If only my post done that then I wouldn't here chatting! Enjoy the rest of your day!!