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Scam alert: visit from fake Ovo Energy engineer

  • January 28, 2026
  • 4 replies
  • 105 views
L
Rank 1

Hi all, 

I've been contacted by someone saying they are an M Group Energy engineer hired by Ovo to come and fix something connected to my smart meter, and that it's a safety issue. I've received an email showing my (correct) Ovo account number, address and mobile number. I've also had a text and calls in the past couple days. I haven't replied to anything.

 

Ovo confirmed they have no visits planned, so I've reported the email to report@phishing.gov.uk and blocked the number. Is there anything else I should be doing? Through their chat, Ovo support said they said there's nowhere else to report this and that they would never share details like account numbers with third parties. I'm not quite sure if they make account numbers public (I'd assume not?), but I found it concerning that so many of my details were in the email. 

Flagging here in case anyone else has experienced this. 

 

Lorena

4 replies

Blastoise186
Super User
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  • Blastoise186Super User
  • Super User
  • January 28, 2026

Hi ​@Lorena Milla ,

Actually, M Group does work for OVO! They’re a known contractor so you may have accidentally blocked something legitimate. Let me see if ​@Abby_OVO is around though, just to be safe.

Bear with us!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    L
    Rank 1
    • Lorena Milla
    • Author
    • Rank 1
    • January 28, 2026

    I'm happy to also share screenshots of the email and text I received. As I mentioned I did contact support to check if they could corroborate this (I never had an email or anything from Ovo about them sending someone to my home), and they checked my account but said they didn't have a visit to my home in their records, which is why I reported this.

      M
      Newcomer
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      • MAG1036
      • Newcomer
      • January 28, 2026

      If there is confirmation this firm is not above board you can contact the Information Commissioner as this is a data breach.  Perhaps it is one department at OVO not talking to another?  A working from home communication concern.

      Ben_OVO
      Community Manager
      Forum|alt.badge.img+4
      • Ben_OVO
      • Community Manager
      • January 29, 2026

      ​@Lorena Milla I’ve checked this with one of our Metering experts, who’ve confirmed that the email address that’s contacted you is a genuine email address of our subcontractor, Morrisons Data Services (MDS). We use MDS for maintenance appointments.

       

      MDS have recently joined M Group, which is why you can see M Group mentioned as well: https://mgroupltd.com/what-we-do/energy/morrison-data-services-joins-m-group-energy/.

       

      I’m sorry that Customer Services weren’t able to help with this, and for any alarm caused. We’ll make sure that Customer Services are updated with the correct information for this sort of query in future.

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