Sleep apnea machine and power outage

Hi ​@antlewis ,

I’m gonna give ​@Ben_OVO a heads up on this as I feel it’d be best to get my answer peer-reviewed by a Forum Moderator for your safety and welfare.

To the best of my knowledge, OVO can indeed explore options for this via the Priority Services Register. If you haven’t already set this up, please check out https://www.ovoenergy.com/help/article/priority-services-register where you can sign up via various options.

If memory serves, should the power go out, the PSR will have your back as long as you’re already registered correctly - the DNO would likely be the ones to drop off the back up power supply but OVO can make sure they know to do so.

I’d also recommend having a word with the equipment manufacturer or your doctor who may be able to upgrade your equipment to have its own back up supply for double protection and redundancy. Having two layers is better than one because it’d extend your runtime and provide a fallback in case one doesn’t work.

I hope this helps, let me know if you have any questions.

thanks i have just registered

If you registered with OVO, they are supposed to ensure that your DNO put you on their register too. This doesn’t always work, though, so it’s a good idea to do it yourself. Find your DNO here: 
 

  
While you’re at it, you could make sure you’re on your water supplier’s PSR as well. You may think you don’t really need to be, but you never know.