I moved in current address in August 2024. OVOE offered direct debit due to crossed meters. OVOE has been providing my next door free electricity but demand me to pay. I had at top up meter when I moved in so I had been paying Scottish power. SPOW later on converted it into a smart meter so I pay as you go for my own electricity. I had to train my meter when I ran out of credit. Been twice OVOE sent an engineer around and both confirmed I was not with OVOE. My IHD and smart meter both display another supplier. The meter reading from OVOE is taken from my next door's meter. OVOE never let go. Their customer service hardly have native English speaker and I have to spent at least half an hour for the whoever to slightly understand what was the situation but most of the case the line was cut or transferred me to someone who said they not related to my problem. I told this to the energy ombudsman and the evidence from OVOE revealed so many mistakes they done internally. The key problem is the national database got my MPAN registration crossed with my next doir’s MPAN. What OVOE doing is affecting my credit score and I would not be able to stay in this country. I can not go back to where I came from. I had arranged living will and has started inactive in my life circle. I have no family or next of kin. I have planned to empty the flat and donating everything. My life is coming to an end as I am not able to resolve this with the darkness in OVOE.
ovoe is evil
I’m sorry you are experiencing this.
I’m surprised to hear that “Their customer service hardly have native English speaker”. I don’t know if things has changed, but when I was contacting them their English was clear and easy to understand. Are you sure you were contacting OVO?
Regarding the wrong MPAN – you need to contact your energy supplier ASAP.
Another point I found confusing is that OVO affecting your credit score and you will not be able to stay in this country. Firstly, does OVO send letter on your name or just your address? If your name is not mentioned, that means you formally have no responsibility for the bills. And even if it has your name and badly affects your credit score, I don’t see how it could affect your ability to stay in the UK. From my understanding, the Home Office doesn’t check anyone’s credit score.
Have you spoken with Scottish Power?
+4Hey
I’m sorry to hear about the issues you’ve been facing with this, though I’m glad to see Costeek was able to stop by with some helpful advice and questions here so we can try to help as best we can.
Have Scottish Power taken the necessary steps to have the National Database updated? This is something only the current supplier can do, and if we’re not the supplier, as you mention, then Scottish Power will need to take care of the request to the National Database.
Costeek also raised some really good points about the credit score, as well as our contact centers. Are you sure it’s OVO you’ve been in contact with?
I’m curious as to what Scottish Power have had to say about this and what steps they’ve taken so far to get this resolved. There’s a handy Ofgem guide here that details how they should be taking responsibility of this as the energy supplier which may be helpful.
We’ve also got a handy guide for OVO customers who’re in a similar circumstance, the process may differ slightly at Scottish Power, but it may give you a better understanding:
Let us know how you get on.
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OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at 1 Rivergate, Temple Quay, Bristol, BS1 6ED.
OVO (S) Gas Limited is part of OVO Group Ltd