Why is Charge Anytime not updating compared to renault app

Hey @wkeithg , welcome back! :)

I’ve not seen any other reports recently, but the team will most likely take a look and see what’s happening.

Keep us posted here with how things go!

Since last night, I've been encountering the same issue with the OVO Charge Anytime app. It displays the updated time, but the battery level and mileage readings are incorrect. Additionally, it incorrectly indicates that the vehicle is unplugged, despite being connected to the charger for the past 24 hours. I've already tried customizing the charge schedule in the Renault app, but unfortunately, the problem persists.

Thanks for replying.  Looks like it is not just me then.   

Hi @wkeithg & @liedmund, 

It would be worthwhile emailing the chargeanytime@ovo.com inbox and asking them to look into this further for you. You may have the same or two separate issues causing the same outcome, but the team can investigate this with you. 

Let us know what you find out, and we can keep an eye on whether this is an emerging issue. Thanks for flagging it to our attention 😊

As mentioned i my post I reported this last Thursday and have been keeping them up to date using the reference I was given in the auto-reply.  I havnt heard back from them yet.

It is now back working and have asked them if they have done anything to make that change.

Mine is now working

Charge complete and saving appeared on app so all seems fine now.   Will update when chargeanytime@ovo.com get back to me.  Hopefully they will know what was causing the issue.

Yep, it works now. But the “saving” tab just missed the charging record from 16-April to 22-April.Well, a bit suffer from the charges I made these day.

I too lost a few between 17 and 22.

Hey @wkeithg & @liedmund,

Glad to hear it’s back working for you both and that the team confirmed it was a known issue 🙂

It’s dead again. I have plugged the charger since last night 22:00, but the OVO charge anytime is still shown with “unplugged” and nothing happen until 17:00 the next day.

Also, I was surprised by the WED and THUR charging schedule that the “SMART” charge only start at 03:00 and only last for two hours. Since I can’t install the 7KW charger at my drive way, I can only use the granny charger. Thanks god, the two hours had topped up just a little bit juice that is far from sufficient for my daily use. A little bit disappointed about that. Already thinking to shift to OCTOPUS to find a better offer.

Touch wood, mine has been fine recently

Hi @liedmund, 

I’m sorry to hear this. Please reach out to the Charge Anytime team at chargeanytime@ovo.com so they can look into this further for you.

Hi @liedmund,

Have you managed to get this resolved?

I’m going to reach out to the team for you and will be back as soon as I get an update on this for you.

Hi there, it seems there's an issue with the Renault server. The situation is rather odd—I'm experiencing wildly fluctuating battery percentages and range readings on both the "My Renault" and "OVO Charge Anytime" apps. When I tried to start the charging process by plugging in the charger, both apps displayed that I had 70% battery and 61 miles of range. However, the dashboard in my car actually showed that I had 70% battery with a range of 140 miles (that is the actual real figure) before plugging in the charger. Additionally, the "Charge Anytime" app never indicates that I am charging; instead, it constantly shows "CAR UNPLUGGED" on my screen. At this point, I've given up on using "Charge Anytime" altogether.

Hi Liedmund, 

Have you spoken with our Charge Anytime team to see if they can help troubleshoot the issue with you? If you haven’t you can call them on 0330 175 9678 (Option 1 new customers/option 2 existing customers) or email at chargeanytime@ovo.com

Let us know if you get this resolved 🙂