Volkswagen EV cannot be located on Charge Anytime - help?

This is the error message we get. Any ideas as the smarthome@ovoenergy.com has not replied. I have just tried again.

HI @Evcharge,

The Smart Home team will be getting to that email soon. We can chase it up if need be. In the meantime there’s a few other topics here about VW EV’s connecting to Charge Anytime via direct-to-vehicle. Perhaps @LostAgain @markvwid4 @n.gore can advise...

Hi did you manage to get this fixed , I am having the same issue at the moment 

:(

Hey @n.gore,

Welcome to the OVO Online Community,

I’ll ask about this internally and pop back to this topic when the team get back to me. 

Hey @n.gore and @Micksma30,

The team have passed on the following instructions:

VW (Volkswagen)

https://www.volkswagen.co.uk/en/owners-and-services/my-car/software-update.html

https://www.volkswagen.co.uk/en/connected-services/we-connect-id/activation.html

Complete your Volkswagen profile - To communicate with the vehicle, you need to finish the setup of your user profile in the Volkswagen We Connect app. You can do this directly from the apps. Become a primary user - To communicate with the vehicle, it is necessary to become its primary user.

For more information about how to do that, please follow the steps for "Activate We Connect" outlined in Volkswagen Activation Manual, specifically the section about "Become primary user". Sign in as main user in vehicle - To establish communication with your vehicle, you must sign in as the primary user through the infotainment system. Follow these steps: Access Infotainment System > Navigate to Users > Add Primary User >
Sign In - Follow the prompts to sign in as the primary user.

Activate Car-Net online service in vehicle - To communicate with the vehicle, you need to enable the online service directly in the vehicle's infotainment system. You can find more information about how to do this in the following article: Car-Net Activation Vehicle. Deactivate "Offline mode" in vehicle - To establish communication with the vehicle, "Offline mode" must be deactivated. This can be done through the vehicle's infotainment system. Go to Settings and disable the "Offline mode" toggle. Update vehicle to ID Software Update 3.0 or above - for ID Vehicles ONLY - To remotely read the vehicle's location, the "ID software" version 3.0 or above must be installed in the car. For more information on how to install this update please refer to ID. software updates. Be advised that it may require a visit to a service retailer.

Activate Car-Net online service in vehicle - To communicate with the vehicle, you need to enable the online service directly in the vehicle's infotainment system. You can find more information about how to do this in the following article: Car-Net Activation Vehicle Subscribe to We Connect Services - To communicate with the vehicle, a subscription to We Connect is required. You can subscribe to We Connect directly from the apps. In some cases you'll need to install the We Connect app from the in car shop on the vehicle's infotainment system.

Subscribe to Missing We Connect Packages - To communicate with the vehicle, a subscription to "We Connect" and "We Connect Plus/Start" is required. You need to either have subscriptions for ("We Connect Start" and "We Connect") or ("We Connect Plus" and "We Connect"). You can alternatively also have all 3 packages. Read more about the different packages here. You can subscribe from within the Volkswagen app. Or directly in your car's infotainment system.

Enable the "Parking Position" online service - To remotely read the vehicle's location, the "Parking Position" online service needs to be enabled. You can activate it from the VW app in Vehicle > Settings > Privacy | Mobile online services > Parking Position. Activate "location data" in vehicle - To locate the car and send charging commands, "location data" needs to be enabled. You can find the "location data" setting in the vehicle's infotainment system. Enable the "Charging" online service - To remotely read the vehicle's battery status, the "Charging" online service needs to be enabled. You can activate it from the VW app in Vehicle > Settings > Privacy | Mobile online services > Charging. Enable the "Departure times" online service - To remotely send charging commands, the "Departure times" online service needs to be enabled. You can activate it from the VW app in Vehicle > Settings > Privacy | Mobile online services > Departure times.

If you’re unsuccessful please email the team at smarthome@ovoenergy.com.