I am an existing OVO customer with smart meters and want to add the Charge anytime option to my account. I have just purchased an Ohme epod. When I follow a link I get the message “The Charge Anytime bolt on is currently unavailable” What is wrong?
Answer
The Charge Anytime bolt on is currently unavailable???
Best answer by Emmanuelle_OVO
Updated on the 02/06/25 by Emmanuelle_OVO:
From 15 July Ohme chargers will no longer be compatible with Charge Anytime. We’ve recently updated the technology behind Charge Anytime. This is so we can keep making improvements and create new products that reward customers for driving EVs.
It's not been possible to integrate Ohme with this new technology. If you have an Ohme charger you’ll still be able to sign up to Charge Anytime by connecting with an eligible vehicle. We’re constantly looking to open up the eligibility to more EV models so if you don’t see your EV here, keep an eye on our page.
You can see all eligibility details in our Charge Anytime page here.
Hey
From Thursday 22 May 2025 customers signing up to Charge Anytime will no longer be able to onboard with their Ohme charger. This doesn’t affect customers currently onboarded with Ohme and Charge anytime. If you have an Ohme charger and a compatible EV, you’ll be able to sign up to Charge Anytime via your vehicle instead.
To sign up to Charge Anytime you must be an OVO customer and have an eligible car or charger. We’re constantly looking to open up the eligibility to more EV models and chargers - so if you don’t see your tech here, keep an eye on our page.
You can see all eligibility details in our Charge Anytime page here.
If you have a compatible charger (such as an Indra) then you need to link the charger to your OVO online account. You don’t need the additional Charge Anytime app.
We recommend opening your OVO online account in Google Chrome, and following these steps: (If this doesn’t work the first time please try this using a new ‘Incognito’ window)
- Go to the Offers and Upgrades section.
- Click on the Charge Anytime banner.
- Select the compatible charger that you have (Ohme or Indra).
- It’ll ask you for the username and password to log in to your charger manufacturers’ app.
- This will link your charger to your OVO account and you’ll get a new heading in your OVO account called ‘Your EV’.
- You’ll still need to schedule the charging in your charger manufacturers' app. And after you’ve charged, the savings will show in the Your EV section of your online account.
If you’re still having issues let me know & i’ll ask the team
We’ve relaunched Anytime as Charge Anytime. It’s not only a new name, we’ve made some updates to the product and we want to tell you all about it…
See our Charge Anytime product page here
Am I eligible?
You can see all eligibility details in our Charge Anytime page here.
- You must be an OVO Energy customer and have an eligible car or charger. We’re constantly looking to open up the eligibility of this product to more EV models and chargers, so if you don’t see your tech here, keep an eye on our page.
- Right now, solar panels aren’t compatible with Charge Anytime (unless you have an Indra Pro Smart Charger). But we’re working on making this happen soon.
Updated on the 02/06/25 by Emmanuelle_OVO:
From 15 July Ohme chargers will no longer be compatible with Charge Anytime. We’ve recently updated the technology behind Charge Anytime. This is so we can keep making improvements and create new products that reward customers for driving EVs.
It's not been possible to integrate Ohme with this new technology. If you have an Ohme charger you’ll still be able to sign up to Charge Anytime by connecting with an eligible vehicle. We’re constantly looking to open up the eligibility to more EV models so if you don’t see your EV here, keep an eye on our page.
You can see all eligibility details in our Charge Anytime page here.
Hey
From Thursday 22 May 2025 customers signing up to Charge Anytime will no longer be able to onboard with their Ohme charger. This doesn’t affect customers currently onboarded with Ohme and Charge anytime. If you have an Ohme charger and a compatible EV, you’ll be able to sign up to Charge Anytime via your vehicle instead.
To sign up to Charge Anytime you must be an OVO customer and have an eligible car or charger. We’re constantly looking to open up the eligibility to more EV models and chargers - so if you don’t see your tech here, keep an eye on our page.
You can see all eligibility details in our Charge Anytime page here.
If you have a compatible charger (such as an Indra) then you need to link the charger to your OVO online account. You don’t need the additional Charge Anytime app.
We recommend opening your OVO online account in Google Chrome, and following these steps: (If this doesn’t work the first time please try this using a new ‘Incognito’ window)
- Go to the Offers and Upgrades section.
- Click on the Charge Anytime banner.
- Select the compatible charger that you have (Ohme or Indra).
- It’ll ask you for the username and password to log in to your charger manufacturers’ app.
- This will link your charger to your OVO account and you’ll get a new heading in your OVO account called ‘Your EV’.
- You’ll still need to schedule the charging in your charger manufacturers' app. And after you’ve charged, the savings will show in the Your EV section of your online account.
If you’re still having issues let me know & i’ll ask the team
We’ve relaunched Anytime as Charge Anytime. It’s not only a new name, we’ve made some updates to the product and we want to tell you all about it…
See our Charge Anytime product page here
Am I eligible?
You can see all eligibility details in our Charge Anytime page here.
- You must be an OVO Energy customer and have an eligible car or charger. We’re constantly looking to open up the eligibility of this product to more EV models and chargers, so if you don’t see your tech here, keep an eye on our page.
- Right now, solar panels aren’t compatible with Charge Anytime (unless you have an Indra Pro Smart Charger). But we’re working on making this happen soon.
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