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I am an existing OVO customer with smart meters and want to add the Charge anytime option to my account. I have just purchased an Ohme epod. When I follow a link I get the message “The Charge Anytime bolt on is currently unavailable” What is wrong?

Hey @RayBolton 

 

Ohme Epod is compatible so I’m surprised to hear you’re having issues. I’ll take a look into it. Does this advice help?

 

If you have a compatible charger (such as an Indra or Ohme) then you need to link the charger to your OVO online account. You don’t need the additional Charge Anytime app. Ohme have made step by step instructions on how to set up Charge Anytime.

We recommend opening your OVO online account in Google Chrome, and following these steps: (If this doesn’t work the first time please try this using a new ‘Incognito’ window)

 

  1. Go to the Offers and Upgrades section.
  2. Click on the Charge Anytime banner.
  3. Select the compatible charger that you have (Ohme or Indra).
  4. It’ll ask you for the username and password to log in to your charger manufacturers’ app.
  5. This will link your charger to your OVO account and you’ll get a new heading in your OVO account called ‘Your EV’. 
  6. You’ll still need to schedule the charging in your charger manufacturers' app. And after you’ve charged, the savings will show in the Your EV section of your online account.

 


If you’re still having issues let me know & i’ll ask the team 

 

Updated on 29/08/24 by Emmanuelle_OVO:

 

We’ve relaunched Anytime as Charge Anytime. It’s not only a new name, we’ve made some updates to the product and we want to tell you all about it…

 

See our Charge Anytime product page here

 

Am I eligible?

 

You can see all eligibility details in our Charge Anytime page here.

 

  • You must be an OVO Energy customer and have an eligible car or charger. We’re constantly looking to open up the eligibility of this product to more EV models and chargers, so if you don’t see your tech here, keep an eye on our page. 
  • Right now, solar panels aren’t compatible with Charge Anytime (unless you have an Indra Pro Smart Charger). But we’re working on making this happen soon.

 

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