Tesla charging with Charge Anytime - does OVO need access to my Tesla account?

Did you get a resolution to your charging issue? I have a Model 3 and it works perfectly. I just leave it set to be fully charged by 6am. It usually starts charging for a minute and then decides when to charge. I have seen it stop and start which I assume is based on low/high grid availability, but it has always been charged by the end time. I leave   the charge limit set to 100% in the OVO app as the charge limit you set in the   Tesla app will stop the charge so it’s then the same process charging at home or at a charger away from home. It’s also then straightforward for my partner to charge without knowing anything about the Charge anytime app. I assume the Charge Anytime app checks the Tesla charge limit when estimating how long you need to charge the car. I do like that you aren’t restricted on times you get low cost charging as you could set the car to be ready at anytime day of night so it’s very flexible. 
 On security, the app does know whether you are charging or not and where you are as it will show whether you are charging when  away from home, in which case you obviously get no credits. 
 If I had a compatible charger (mine is a Hypervolt) then I would use this but I’m pretty happy with the process as it is. 
 

My Tesla, home charger and charge anytime app has worked well for many months. Today having set up a charge anytime, the app continues to say the charger is not connected to the Tesla. The Tesla is charging but not as a result of the app.
I rebooted the charge anytime app, problem persists. It doesn’t seem to make a difference whatever I try.

Hi ​@WMullins ,

Generally, this sort of thing requires diagnostics by the team. Please call 0330 175 9678 during the week and they’ll dig the logs.

Hey ​@WMullins 

Did you get in touch with the Charge Anytime team about this? 

There are a few steps you could check in the meantime;

1. Check the App Store or Google Play for any Charge Anytime app updates. You’ll need version 2.0.10 or newer.
2. Reconnect your car in the Charge Anytime app by 5th April by following the steps below. Please have your Tesla login details and key card to hand. 

• Disconnect your car from the account in the Charge Anytime app.
• When in your car, connect to Bluetooth in your phone’s settings.
• You’ll need to put your key card in the centre console (the storage area between the front 2 seats) to pair your car with the Charge Anytime app.
• Reconnect your vehicle by following the onboarding steps in the Charge Anytime app. 
• On the Vehicle found screen, select Setup. 
• Don’t select Connect with limitations. This won’t allow you to connect to Charge Anytime. 
• Enter your Tesla details into the app. There might be a short delay while it connects to Tesla.

If you have any questions, you can contact the Charge Anytime team who’ll be happy to help.

How to get in contact with the Charge Anytime team

• Charge Anytime - 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

• chargeanytime@ovo.com

Let us know how you get on.