Skip to main content
J
Rank 2
jwc2023
Rank 2
April 19, 2023
Solved

Tesla charging with Charge Anytime - does OVO need access to my Tesla account?

  • April 19, 2023
  • 29 replies
  • 2581 views

Hi - I am thinking of switching to OvO to benefit from the charging of my Tesla, I just wanted to ask, does the OVO charge anytime need access to my Tesla account. If this is the case, then this is a big data flaw/privacy concern.  

 

I ask this as I wonder how the app knows the car is being charged at a given time?

 

Thank you.

Best answer by Blastoise186

Updated on 02/02/26 by Ben_OVO​​​​​​

Hi @jwc2023 ,

As I understand things, Charge Anytime only talks to the EV itself, it doesn’t have access to the rest of the Tesla account and cannot make changes to it at all. Tesla would have reviewed what OVO/Kaluza wanted to do and worked with them to figure things out safely.

The system basically just asks the EV whether or not it’s charging and if so, where it currently is at that time to see whether it’s at home or not.

If you’d rather not do things that way, you can connect directly to a compatible charger instead which would mean Charge Anytime can’t touch your Tesla account or EV at all.

29 replies

Show previous replies
J
Rank 2
jwc2023Author
Rank 2
April 25, 2023

ok I see thanks for the swift reply. Also, when I charge the car and the dashboard shows ‘ready by’ am I always paying the low rate 10p unless I choose option to ‘charge now’

Blastoise186
Super User
Blastoise186Super User
Super User
April 25, 2023

Yup

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    J
    Rank 2
    jwc2023Author
    Rank 2
    April 26, 2023

    Right, I have a new issue, unless I’m doing this wrong. A few times now I start a charge in my Tesla app, the charge starts then shortly afterwards the charge has stopped.  My car is at 77% so i wanted to top it up during the evening to 90% ready for the next day, at 1am this morning i had the same issue, starts charging for a while, then i wake up and the charge hasn't happened!  Any ideas anyone?

     

    thanks again.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    April 26, 2023

    Sounds like the Smart Home Team might want to look into that. Send them an email *edited by moderator*

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    J
    Rank 2
    jwc2023Author
    Rank 2
    April 26, 2023

    Yes I have sent them a mail, await to hear anything back. Not good if you need a full charge and travel first thing in the morning, luckily I’m not. Failing that I guess you could hit the ‘charge now’ feature which ill pay full rate...which defeats the object of why I signed up to this...👀

     

    Do they have a phone number instead?

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    April 26, 2023

    Email only I’m afraid. It’s a small team so they probably can’t take calls.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    J
    Rank 2
    jwc2023Author
    Rank 2
    April 26, 2023

    This is the whole problem...most companies are now run on shoestrings…

     

    I await their reply.

     

    Thanks for the help.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    April 26, 2023

    There’s only a few thousand members who have Charge Anytime right now. I suspect things will expand as that grows

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Tim_OVO
    OVO Staff
    Tim_OVO
    OVO Forum Legend
    April 27, 2023

    Right, I have a new issue, unless I’m doing this wrong. A few times now I start a charge in my Tesla app, the charge starts then shortly afterwards the charge has stopped.  My car is at 77% so i wanted to top it up during the evening to 90% ready for the next day, at 1am this morning i had the same issue, starts charging for a while, then i wake up and the charge hasn't happened!  Any ideas anyone?

     

    This sounds like you’re using the tesla app and not the Charge Anytime app (Android app here, and Apple app here) to manage your EV’s charging. 


    The Smart Home team will advise the same: make sure to only use the dedicated Charge Anytime app (this is for direct to vehicle Charge Anytime customers). FYI @Blastoise186 ​​​​​​

    Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
    J
    Rank 2
    jwc2023Author
    Rank 2
    April 27, 2023

    Ok, we’ll I tried both methods..

    If you look at this screenshot you can see the only option is to start an urgent charge at midnight to 07:00! 

     

    Show more replies
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd