I am plagued by my Skoda Elroq disconnecting itself when plugged in before OVO have set a schedule on my Hypervolt 3 charger. This means that I have to wait until the schedule is set before I can go out and plug in the charger. Not good on a dark and stormy night. Has anyone any clues as how I can set up the Elroq so that I can plug in when I get home and expect it to start charging when the charger becomes live? In case anyone from OVO is reading this, please note that if I weren’t getting my 10000 free miles under VAG scheme, I would switch straight away. This charging glitch is extremely inconvenient and your basic charges are too high, especially when you link it with the lack of a domestic off peak rate.
Question
Skoda Elroq and smart charging
+9- Super User
Hi
You have a Hypervolt so I’d recommend you keep the setup as-is and set a different schedule that’s a bit sooner than what you’ve currently got - this may help mitigate the issue.
Still having trouble? Give the team a call - 0330 175 9678 or chargeanytime@ovo.com
+4Hey
I’m glad to see Blastoise186 has already stopped by with some helpful advice here.
I also checked this with the Charge Anytime team who said, it could be that the Skoda isn’t liking the pausing of the charging on the Hypervolt. If you’ve not already, you could try unlinking the charger and linking directly to the car instead.
You can connect either the car or the charger, so if its not working they recommend trying 'the other' way so trying via the car instead. They also noted just to make sure the Hypervolt is unlocked when scheduling the charge.
Do let us know how you get on.
Thanks, I will try linking to the car, if I can work out how to do it. It would help if the schedule start time was indicated ahead of time.
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