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Since being switched to the new app my car says not connected?

  • July 1, 2025
  • 4 replies
  • 483 views
B
Carbon Cutter*****
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for nearly 2 years, I had an Inda Pro charger, and used their legacy Web app for charging.  I had ZERO issues

 

since being forced to switch to the new app, and let OVO ANYTIME schedule charging, i have had constant issues

 

the latest one, the OVO app, says my Car is not connected.  Yet both the charger app, and the Carr App show it is.

if I leave it, the car will start charging under the anytime schedule, but my app says its not connected

 

What a junk piece of software this is, please Ovo sort out the interface between APPS!!!!!!

Best answer by Emmanuelle_OVO

Hey ​@Bobbych,

I’m sorry for the issues you’re having,
 

Hi ​@Bobbych ,

For something like this, I’d recommend you let the Charge Anytime team know so they can dig the logs. Please call them on 0330 175 9678 or email chargeanytime@ovo.com

Thanks


The team will be able to take a look into this for you. You may also find this topic helpful:
 

 

Find all our troubleshooting tips below:

 

If experiencing an issue when charging multiple vehicles:

Once you’ve charged one vehicle, unplug it and wait for 15 minutes to allow the optimiser to reset. After that, you can plug in your other vehicle, set your “ready by” time, and the app will take care of the rest.

 

If experiencing an issue when charging a single vehicle:

If, after 20 minutes, your EV doesn’t charge when it’s plugged in, we’ll assume the EV is fully charged and remove schedules from the charger.

 

If the app initially shows schedules when the EV is plugged in but then stops displaying them after the EV stops charging, please:

  • Check for any settings in the EV that could restrict charging.
  • Unplug the EV for 15 minutes, then plug it in again to reset the charging schedules.

 

Still experiencing issues migrating to the new app or charging in the new app?  Try these troubleshooting steps:

  • Make sure that your charger is now linked and showing within the Indra mobile app - you can download the app from Google Play / App Store
  • Make sure your charger is online. If the LED status is solid white, the charger is online and connected to the charging platform (the Indra app will also confirm this). If it’s offline, the charger will be flashing purple (the Indra app should also confirm when the charger is offline). When the charger is offline, smart charging/charging via schedule won’t work. We recommend turning your charger off for 30 mins for a full reset. If this doesn't work, you'll need to contact Indra support.
  • Make sure there are no schedules set in your vehicle, your vehicle app or the Indra app.
  • Unplug for 15 minutes to let our smart charging optimiser reset.
  • Make sure your charger is unlocked - the settings section of the Indra app gives you the option to lock or unlock your charger.
  • Make sure the vehicle is in a state ready to accept charge before plugging in - you can ‘wake up’ an EV by unlocking, opening and closing a door, then locking again prior to plug in.
  • Plug in, set a new ready by time and let the Charge Anytime app do the rest.

 

4 replies

Blastoise186
Plan Zero Hero
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  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • July 1, 2025

Hi ​@Bobbych ,

For something like this, I’d recommend you let the Charge Anytime team know so they can dig the logs. Please call them on 0330 175 9678 or email chargeanytime@ovo.com

Thanks

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Emmanuelle_OVO
Community Manager
  • Emmanuelle_OVO
  • Community Manager
  • Answer
  • July 2, 2025

Hey ​@Bobbych,

I’m sorry for the issues you’re having,
 

Hi ​@Bobbych ,

For something like this, I’d recommend you let the Charge Anytime team know so they can dig the logs. Please call them on 0330 175 9678 or email chargeanytime@ovo.com

Thanks


The team will be able to take a look into this for you. You may also find this topic helpful:
 

 

Find all our troubleshooting tips below:

 

If experiencing an issue when charging multiple vehicles:

Once you’ve charged one vehicle, unplug it and wait for 15 minutes to allow the optimiser to reset. After that, you can plug in your other vehicle, set your “ready by” time, and the app will take care of the rest.

 

If experiencing an issue when charging a single vehicle:

If, after 20 minutes, your EV doesn’t charge when it’s plugged in, we’ll assume the EV is fully charged and remove schedules from the charger.

 

If the app initially shows schedules when the EV is plugged in but then stops displaying them after the EV stops charging, please:

  • Check for any settings in the EV that could restrict charging.
  • Unplug the EV for 15 minutes, then plug it in again to reset the charging schedules.

 

Still experiencing issues migrating to the new app or charging in the new app?  Try these troubleshooting steps:

  • Make sure that your charger is now linked and showing within the Indra mobile app - you can download the app from Google Play / App Store
  • Make sure your charger is online. If the LED status is solid white, the charger is online and connected to the charging platform (the Indra app will also confirm this). If it’s offline, the charger will be flashing purple (the Indra app should also confirm when the charger is offline). When the charger is offline, smart charging/charging via schedule won’t work. We recommend turning your charger off for 30 mins for a full reset. If this doesn't work, you'll need to contact Indra support.
  • Make sure there are no schedules set in your vehicle, your vehicle app or the Indra app.
  • Unplug for 15 minutes to let our smart charging optimiser reset.
  • Make sure your charger is unlocked - the settings section of the Indra app gives you the option to lock or unlock your charger.
  • Make sure the vehicle is in a state ready to accept charge before plugging in - you can ‘wake up’ an EV by unlocking, opening and closing a door, then locking again prior to plug in.
  • Plug in, set a new ready by time and let the Charge Anytime app do the rest.

 

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B
Carbon Cutter*****
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  • Bobbych
  • Author
  • Carbon Cutter*****
  • July 11, 2025

the issue is multiple cars.  I have 3.  on the old Indra Web App, it did not care, if I removed the cable from one car, and put it into another.  it worked

 

now, with the new system, if I removed one car from charge, and want to charge another, it simply does not work.  i have to leave the Charger unplugged for around 2 hours for the last session to complete.  I have tried after 15/30/60 m ins, and the OVO app will just say ‘scheduling next charge’ and will never charge.  it gets totally confused.

 

There are NO errors or issues in the apps on the phone, it is clearly how the apps are linked, and they required a LONG time between different cars.  

 

in a world where more and more households have more than 1 EV, this needs to be addressed.

 

 

BTW the BEST ANSWER listed, is not.  I have to wait 2 hours, not 15 mins

 

Chris_OVO
Community Manager
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  • Chris_OVO
  • Community Manager
  • July 11, 2025

Hey ​@Bobbych, 

 

Have you reached out to the Charge Anytime team to let them know that the troubleshooting steps above haven’t worked for you and you need further assistance? 

 

"Best Answers" are assigned by moderators to highlight the most helpful advice within a thread, especially in larger topics with extensive comments. This streamlines information retrieval. While community members can also assign "Best Answers" if an answer has significantly helped them, only moderators can remove them to maintain content quality and forum articles. For further information, please feel free to contact any of the moderators ​@Abby_OVO/​@Ben_OVO /​@Chris_OVO or ​@Emmanuelle_OVO.

 

I hope this helped. 

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