Renault Etech not connecting with Charge Anytime app

Hi @amy_Dav19 ,

The Charge Anytime team might know. Give them a call in the morning on 0330 175 9678 and they’ll see what they can do.

Thank you. I will do. 

Hey @amy_Dav19,

Let us know if you managed to speak with our Charge Anytime team and if they’ve been able to look into this for you 😊

Did the team get back to you @amy_Dav19?

Hello! Yes the team were very helpful. It was actually a Renault issue and it has now been resolved. I can smart charge my car! Thank you for checking. 

Hi @amy_Dav19,

Thanks for getting back to us with an update. I’m glad to hear this is all resolved for you.

I am having the same problem. I called OVO who suggested updating car and charge anytime app.

Still the same ,any ideas?

Thanks 

Hi @Steview,

I’m sorry to hear this.

Would you be able to try these steps and let me know how you get on.

Step 1: Check that the location is correct in the car. 

Step 2: Unplug the car from the charger and then plug back in (if car is on charge)

Step 3: Remove car from the Charge Anytime App (in the account tab) and re add it. Once done, try and charge the car again. 

Thanks for getting back to me.

Location is switched on in the car. 

The car is on ovo's system as being used in the app but on my app I can't see the Renault even though all the steps adding it seems to work

Hi @Steview, 

I’ll reach out to the team to see if I can get any further advice. I’ll let you know once I get a response.

Thank you, I am going to phone Renault to see what they say 

Phoned Renault who checked all contracts were activated so no further forward.

Managed to get it fixed by deleting my charge anytime account. Then made another account and everything worked fine.

Thanks for your help 

Hey @Steview 

Thanks for popping back with an update, really glad to hear you got that sorted out in the end. 

Feel free to pop back any time if you’ve got any questions in future.😊

I have had my Megane over a year now with no charging issues, but last week I plugged in as normal it started to charge then paused and displayed in the app “start charging after 23:00hrs” as always but when I got up it hadn’t charged, so used the urgent charge button, plugged in again this week and exactly the same issue, used urgent charge to put some charge into the car them plugged the car in overnight said it would charge after 3:30am woke up at 7:00 am hadn’t charged so I reset the schedule to ready by 8:30 and after a few minutes I checked and the “smart” charge was working. I haven’t changed anything as it was all working perfectly, Any help would be really  appreciated

Hi ​@H4mmo67 ,

Sounds like the Charge Anytime team needs to dig the logs for this one. Could you give them a call on 0330 175 9678 during the week?

Cheers for that, I did try yesterday but was waiting over 20 mins so hung up, I’ll try again Monday thanks 

Make sure to call that exact number and use Option 2 when prompted - the team usually answers in a matter of seconds.

Thanks 

Hey ​@H4mmo67 

Sorry to hear about this. I’m glad one of our volunteers has already stopped by with some really helpful advice on this, it’ll definitely be a good idea to get in touch with the team about this. 

How to get in contact with the Charge Anytime team

• Charge Anytime - 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

• chargeanytime@ovo.com

• Charge Anytime - Topic Hub & How to get in touch F.A.Q.

Keep us updated with how you get on.

Hi I rang first thing and advised to try removing the car and re adding it, I have done this and I’ll try to charge later to see if it has any effect but in the mean time a technical issue ticket has been raised and they will get back to me later in the week 

Keep us posted with how you get on ​@H4mmo67 

Well after deleting and reading the car it seemed to connect with the charge anytime app a lot more often. But when I put the car onto charge last night it said        “charge after “0:00” didn’t charge then changed to charge after “0:30” didn’t charge again then changed to charge after “1:00” didn’t charge so I did the urgent charge, but I noticed when the charge anytime app first connected the Renault app which is set to “instant” also the car is set to “instant” had changed to customised and looking on the Megane Facebook page it seems a couple of other people seem to be having the same/similar issues with different utility suppliers but one has the issue with charge anytime.

Hopefully the technical ticket that’s been raised can help with this I’m sorry it’s been such a frustrating experience. Let us know if the team don’t get back to you by the end of the week & we’ll give them a nudge ​@H4mmo67.