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Renault Etech not connecting with Charge Anytime app


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The last step on the OVO charge anytime app tells me to enable the ‘find my car’ functionality for vehicle location. I have been searching for this in the car as far as I can see location is on but there isn’t anything specifically that says ‘find my car’. Can anyone help? 

Best answer by Blastoise186

Hi @amy_Dav19 ,

The Charge Anytime team might know. Give them a call in the morning on 0330 175 9678 and they’ll see what they can do.

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Blastoise186
Plan Zero Hero
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Hi @amy_Dav19 ,

The Charge Anytime team might know. Give them a call in the morning on 0330 175 9678 and they’ll see what they can do.


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  • Carbon Cutter*
  • September 19, 2024

Thank you. I will do. 


Chris_OVO
Community Moderator
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  • Community Moderator
  • September 20, 2024

Hey @amy_Dav19,

 

Let us know if you managed to speak with our Charge Anytime team and if they’ve been able to look into this for you 😊


Emmanuelle_OVO
Community Manager

Did the team get back to you @amy_Dav19?


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  • Carbon Cutter*
  • September 30, 2024

Hello! Yes the team were very helpful. It was actually a Renault issue and it has now been resolved. I can smart charge my car! Thank you for checking. 


Shads_OVO
Retired Moderator
  • Retired Moderator
  • October 1, 2024

Hi @amy_Dav19,

 

Thanks for getting back to us with an update. I’m glad to hear this is all resolved for you.


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  • Carbon Cutter**
  • October 29, 2024

I am having the same problem. I called OVO who suggested updating car and charge anytime app.

Still the same ,any ideas?

Thanks 


Shads_OVO
Retired Moderator
  • Retired Moderator
  • October 30, 2024

Hi @Steview,

 

I’m sorry to hear this.

 

Would you be able to try these steps and let me know how you get on.

 

Step 1: Check that the location is correct in the car. 

Step 2: Unplug the car from the charger and then plug back in (if car is on charge)

Step 3: Remove car from the Charge Anytime App (in the account tab) and re add it. Once done, try and charge the car again. 

 


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  • Carbon Cutter**
  • October 30, 2024

Thanks for getting back to me.

Location is switched on in the car. 

The car is on ovo's system as being used in the app but on my app I can't see the Renault even though all the steps adding it seems to work


Shads_OVO
Retired Moderator
  • Retired Moderator
  • November 1, 2024

Hi @Steview

 

I’ll reach out to the team to see if I can get any further advice. I’ll let you know once I get a response.


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  • Carbon Cutter**
  • November 1, 2024

Thank you, I am going to phone Renault to see what they say 


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  • Carbon Cutter**
  • November 1, 2024

Phoned Renault who checked all contracts were activated so no further forward.


Abby_OVO
Community Manager
  • Community Manager
  • November 4, 2024

Hey @Steview 

 

Sorry to hear this.

 

The team are also limited but have said if you link vehicle to account - To read the vehicle data, the car has to be linked to the MY Renault app. You can connect the vehicle by selecting "Pair your vehicle and your phone" in the root menu of the My Renault app.

 

Enable data sharing in vehicle - To read the vehicle telemetry data, data sharing has to be enabled. You can enable data sharing by authorising "data sharing" in the car's infotainment system. For more information please refer to Renault's website. Subscribe to Renault Connected Services - To establish communication with your vehicle, you'll need a subscription to Renault Connected Services.

Please note that your Renault Connected Services package will need to include charging control.

 

From the main menu, press “Services”.
The “Settings” menu enables you to adjust the following elements:
- “Applications manager”;
- “Navigation services”;
- “Update applications”;
- “Data sharing settings”.

 

Let us know how you get on.


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  • Carbon Cutter**
  • November 4, 2024

Managed to get it fixed by deleting my charge anytime account. Then made another account and everything worked fine.

Thanks for your help 


Abby_OVO
Community Manager
  • Community Manager
  • November 5, 2024

Hey @Steview 

 

Thanks for popping back with an update, really glad to hear you got that sorted out in the end. 

 

Feel free to pop back any time if you’ve got any questions in future.😊


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  • Carbon Cutter**
  • January 11, 2025

I have had my Megane over a year now with no charging issues, but last week I plugged in as normal it started to charge then paused and displayed in the app “start charging after 23:00hrs” as always but when I got up it hadn’t charged, so used the urgent charge button, plugged in again this week and exactly the same issue, used urgent charge to put some charge into the car them plugged the car in overnight said it would charge after 3:30am woke up at 7:00 am hadn’t charged so I reset the schedule to ready by 8:30 and after a few minutes I checked and the “smart” charge was working. I haven’t changed anything as it was all working perfectly, Any help would be really  appreciated


Blastoise186
Plan Zero Hero
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Hi ​@H4mmo67 ,

Sounds like the Charge Anytime team needs to dig the logs for this one. Could you give them a call on 0330 175 9678 during the week?


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  • Carbon Cutter**
  • January 11, 2025

Cheers for that, I did try yesterday but was waiting over 20 mins so hung up, I’ll try again Monday thanks 


Blastoise186
Plan Zero Hero
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Make sure to call that exact number and use Option 2 when prompted - the team usually answers in a matter of seconds.


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  • Carbon Cutter**
  • January 11, 2025

Thanks 


Abby_OVO
Community Manager
  • Community Manager
  • January 13, 2025

Hey ​@H4mmo67 

 

Sorry to hear about this. I’m glad one of our volunteers has already stopped by with some really helpful advice on this, it’ll definitely be a good idea to get in touch with the team about this. 

 

How to get in contact with the Charge Anytime team

  • Charge Anytime - 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • chargeanytime@ovo.com

 

https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-topic-hub-how-to-get-in-touch-17800?tid=17800&fid=166

 

Keep us updated with how you get on.


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  • Carbon Cutter**
  • January 13, 2025

Hi I rang first thing and advised to try removing the car and re adding it, I have done this and I’ll try to charge later to see if it has any effect but in the mean time a technical issue ticket has been raised and they will get back to me later in the week 


Emmanuelle_OVO
Community Manager

Keep us posted with how you get on ​@H4mmo67 


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  • Carbon Cutter**
  • January 14, 2025

Well after deleting and reading the car it seemed to connect with the charge anytime app a lot more often. But when I put the car onto charge last night it said        “charge after “0:00” didn’t charge then changed to charge after “0:30” didn’t charge again then changed to charge after “1:00” didn’t charge so I did the urgent charge, but I noticed when the charge anytime app first connected the Renault app which is set to “instant” also the car is set to “instant” had changed to customised and looking on the Megane Facebook page it seems a couple of other people seem to be having the same/similar issues with different utility suppliers but one has the issue with charge anytime.


Emmanuelle_OVO
Community Manager

Hopefully the technical ticket that’s been raised can help with this I’m sorry it’s been such a frustrating experience. Let us know if the team don’t get back to you by the end of the week & we’ll give them a nudge ​@H4mmo67


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