Hi @amy_Dav19 ,

The Charge Anytime team might know. Give them a call in the morning on 0330 175 9678 and they’ll see what they can do.

Thank you. I will do. 

Hey @amy_Dav19,

Let us know if you managed to speak with our Charge Anytime team and if they’ve been able to look into this for you 

Did the team get back to you @amy_Dav19?

Hello! Yes the team were very helpful. It was actually a Renault issue and it has now been resolved. I can smart charge my car! Thank you for checking. 

Hi @amy_Dav19,

Thanks for getting back to us with an update. I’m glad to hear this is all resolved for you.

I am having the same problem. I called OVO who suggested updating car and charge anytime app.

Still the same ,any ideas?

Thanks 

Hi @Steview,

I’m sorry to hear this.

Would you be able to try these steps and let me know how you get on.

Step 1: Check that the location is correct in the car. 

Step 2: Unplug the car from the charger and then plug back in (if car is on charge)

Step 3: Remove car from the Charge Anytime App (in the account tab) and re add it. Once done, try and charge the car again. 

Thanks for getting back to me.

Location is switched on in the car. 

The car is on ovo's system as being used in the app but on my app I can't see the Renault even though all the steps adding it seems to work

Hi @Steview, 

I’ll reach out to the team to see if I can get any further advice. I’ll let you know once I get a response.

Thank you, I am going to phone Renault to see what they say 

Phoned Renault who checked all contracts were activated so no further forward.

Hey @Steview 

Sorry to hear this.

The team are also limited but have said if you link vehicle to account - To read the vehicle data, the car has to be linked to the MY Renault app. You can connect the vehicle by selecting "Pair your vehicle and your phone" in the root menu of the My Renault app.

Enable data sharing in vehicle - To read the vehicle telemetry data, data sharing has to be enabled. You can enable data sharing by authorising "data sharing" in the car's infotainment system. For more information please refer to Renault's website. Subscribe to Renault Connected Services - To establish communication with your vehicle, you'll need a subscription to Renault Connected Services.

Please note that your Renault Connected Services package will need to include charging control.

From the main menu, press “Services”.
The “Settings” menu enables you to adjust the following elements:
- “Applications manager”;
- “Navigation services”;
- “Update applications”;
- “Data sharing settings”.

Let us know how you get on.

Managed to get it fixed by deleting my charge anytime account. Then made another account and everything worked fine.

Thanks for your help 

Hey @Steview 

Thanks for popping back with an update, really glad to hear you got that sorted out in the end. 

Feel free to pop back any time if you’ve got any questions in future.