Renault Etech not connecting with Charge Anytime app

Forum|Forum|1 year ago
September 19, 2024
30 replies
836 views

The last step on the OVO charge anytime app tells me to enable the ‘find my car’ functionality for vehicle location. I have been searching for this in the car as far as I can see location is on but there isn’t anything specifically that says ‘find my car’. Can anyone help?

Best answer by Abby_OVO

Updated on 02/02/26 by Abby_OVO

Hey @Steview

Sorry to hear this.

The team are also limited but have said if you link vehicle to account - To read the vehicle data, the car has to be linked to the My Renault app. You can connect the vehicle by selecting "Pair your vehicle and your phone" in the root menu of the My Renault app.

Enable data sharing in vehicle - To read the vehicle telemetry data, data sharing has to be enabled. You can enable data sharing by authorising "data sharing" in the car's infotainment system. For more information please refer to Renault's website. Subscribe to Renault Connected Services - To establish communication with your vehicle, you'll need a subscription to Renault Connected Services.

Please note that your Renault Connected Services package will need to include charging control.

From the main menu, press “Services”.
The “Settings” menu enables you to adjust the following elements:
- “Applications manager”;
- “Navigation services”;
- “Update applications”;
- “Data sharing settings”.

Let us know how you get on.

Managed to get it fixed by deleting my charge anytime account. Then made another account and everything worked fine.

Thanks for your help

If you’ve tried both of the above potential solutions and are still experiencing issues, please do reach out directly to the Charge Anytime team:

Blastoise186

Super User

Hi @amy_Dav19 ,

The Charge Anytime team might know. Give them a call in the morning on 0330 175 9678 and they’ll see what they can do.

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amy_Dav19Author

Rank 1

Thank you. I will do.

Chris_OVO

Community Manager

Hey @amy_Dav19,

Let us know if you managed to speak with our Charge Anytime team and if they’ve been able to look into this for you 😊

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Emmanuelle_OVO

Retired Moderator

Did the team get back to you @amy_Dav19?

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amy_Dav19Author

Rank 1

Hello! Yes the team were very helpful. It was actually a Renault issue and it has now been resolved. I can smart charge my car! Thank you for checking.