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Question

public charging voucher

  • January 24, 2026
  • 2 replies
  • 37 views
J
Rank 3
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Hi,

 

I had credit on my public charging voucher from my month i was with ovo. 

I have since left and the credit has disappeared too ? 

Is that normal as the voucher had a longer expiry code and I was entitled to that voucher 

2 replies

Blastoise186
Super User
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  • Blastoise186Super User
  • Super User
  • January 24, 2026

Hi ​@Jojostar64 ,

Sorry but IIRC you lose your entitlement/eligibility to those vouchers if you leave OVO. You may be refunded for the remaining days though - it’ll be on the Final Bill.

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Chris_OVO
Community Manager
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  • Chris_OVO
  • Community Manager
  • January 26, 2026

Hey ​@Jojostar64,

 

Blastoise has already helped with the correct answer above that you’ll lose access to any public charging credit if you cancel your plan or leave OVO. 

 

You can find it within the Charge Anytime FAQ section under “How does my public charging voucher work” and it specifically says “If you leave OVO, cancel your monthly plan, or move to pay as you go, you’ll no longer be able to access any remaining voucher credit in your public charging wallet.”

 

The Charge Anytime team have said that if you did sign back up to Charge Anytime again then you’ll have access to any of the remaining funds on the voucher. I hope this helps! 

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