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Problem connecting to vw id.7

  • December 16, 2024
  • 7 replies
  • 158 views

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“please wait a few minutes whilst we finish connecting your vilkswagen to charge anytime”

the few minutes are not ending. Any idea why this is stuck at this page

Best answer by Blastoise186

Hi ​@barryp1 ,

Looks like there’s an upstream fault at the moment which is probably causing this. Please see the status report below for more details.

https://status.enode.com/incidents/01JEXBES5YQPQH1D0PKS0HW1RB

You’ll need to wait for that to be resolved before you can set up Charge Anytime.

Sorry about that.

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7 replies

Blastoise186
Plan Zero Hero
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  • Plan Zero Hero
  • 7965 replies
  • Answer
  • December 16, 2024

Hi ​@barryp1 ,

Looks like there’s an upstream fault at the moment which is probably causing this. Please see the status report below for more details.

https://status.enode.com/incidents/01JEXBES5YQPQH1D0PKS0HW1RB

You’ll need to wait for that to be resolved before you can set up Charge Anytime.

Sorry about that.


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  • Author
  • Carbon Cutter*
  • 3 replies
  • December 18, 2024

Upstream fault shows as resolved yesterday but I am still stuck on same screen


Blastoise186
Plan Zero Hero
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  • Plan Zero Hero
  • 7965 replies
  • December 18, 2024

Looks that way to me.

OK, I can now give you the next steps. Please give the Charge Anytime team a buzz on 0330 175 9678 Option 2. They’ll be able to dig into this for you.


Emmanuelle_OVO
Community Manager
  • Community Manager
  • 2562 replies
  • December 19, 2024
Blastoise186 wrote:

Looks that way to me.

OK, I can now give you the next steps. Please give the Charge Anytime team a buzz on 0330 175 9678 Option 2. They’ll be able to dig into this for you.


Sorry for the issues you’re having. 


This topic hub might be helpful ​@barryp1:
 

 

How to get in contact with the Charge Anytime team

  • Charge Anytime - 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • chargeanytime@ovo.com

 


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  • Author
  • Carbon Cutter*
  • 3 replies
  • December 19, 2024

OK so no solution but referred to tech team. This may take at least 10 days. 


Forum|alt.badge.img
  • Author
  • Carbon Cutter*
  • 3 replies
  • December 21, 2024

All of a sudden the app has started working!

 


Emmanuelle_OVO
Community Manager
  • Community Manager
  • 2562 replies
  • December 23, 2024

I’m glad the issue has resolved itself. Thanks for keeping us posted ​@barryp1 

Have a lovely Christmas 😊


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