OVO Charge app stopped communicating with the car (Hyundai Ioniq 5).

I saw your post on Facebook.
I’ll repeat my reply here →

HangNail999 - thanks for your reply.
Yes, I have the same delay problem. Since my Ohme charger is now effectively a dumb charger, I discovered that I need to cancel the immediate charge when I plug it into the car and let OVO/Bluelink start talking - which as you say, can take many minutes - but up until now, it has always worked. It’s now almost 3 days since the last update.

This morning, I tried removing the car from the OVO Charge app, but couldn’t re-add it. As I type this, it has (after 3 hours) suddenly decided to let me re-add it, so we’ll see if it decides to update….

If it does, then fine…. if not, I think a move to Octopus is easier (and cheaper) than replacing the charger with something OVO still supports.

Again, thanks for taking the time to help….

A

Further update… It’s decided to update again…
Hopefully it will continue to do so. We’ll see if I get a charge tonight!

OK - good luck.
With regards to changing the charge point, I contacted Indra directly and negotiated a replacement cost. You have to call them if you’re not wanting a new installation.
Personally, it was well worth the extra cost. The swap over went smoothly and has been working great since then.

The only way to make an informed decision is to do a spreadsheet analysis. For my particular situation I could save £29 per year by moving the EDF GoElectric Smart, which is just not worth the effort and only allows 5 hours during the night.  OVO Charge Anytime was the next best option, and moving to Octopus would cost me an extra £90 per year, plus the inconvenience of only charging at night.

I completely agree. I did that when OVO doubled the rate to 14p and concluded I was better off staying put - just.

Hey ​@Adrian Bradshaw 

I’m sorry to hear you’ve had some trouble with charging, though I’m glad to see you may have made some progress.

Do let us know how you got on and if the car did charge after the update.

I have the same problem where the OVO Charge app stopped communicating with my Hyundai Ioniq 5. It seems the app is not letting add any beta models vehicles. I reported this to ovo yesterday and apart from an acknowledgement that they have received my enquiry, there is not much progress.  

I hope they find a resolution soon otherwise it will be hard to justify staying with OVO for long. Lets see....

Hey ​@MRP,

One thing you might want to try are the steps below that we got from Hyundai. They could help with the communication issues you're facing. This is all about the transition from Bluelink to MyHyundai, so give it a go and let us know how it turns out!

“Go to your vehicles infotainment system

select setup

navigate to blue link

select modem information

Choose reconfigure”

I just wanted to take a moment to share that Hyundai is still in the beta testing phase for Charge Anytime. Since this is a testing period, we can’t always promise that any issues or bugs will be fixed right away. We truly appreciate you taking the time to report any problems you come across. Just remember, being part of a beta test means things might not always go smoothly, and that’s completely normal! Thank you for being a part of this adventure with us!

Thanks ​@Chris_OVO for looking into this matter. I tried the suggested steps and still no luck in getting the vehicle added to the managed devices list.

The problem lies with no beta vehicle is going beyond the 'continue' button on the 'connect another vehicle' screen on the app. Has that been tested by anyone from OVO? I tried adding a non-beta company and all seems to go well upto the login screen. Obviously, I can't login to other manufacturer as I don't have that car but the OVO team should focus on troubleshooting on why beta vehicles are not going beyond continue? I think its an app issue and once that is fixed, the enode/kaluza will go to the correct manufacturer login screen. 

Hope this get checked soon!