Skip to main content
Question

ovo app not registering my devices

  • December 6, 2025
  • 5 replies
  • 57 views
A
Carbon Cutter*
Forum|alt.badge.img

Since updating the charge time app my devices have been wiped off my account. I have tried deleting and reinstalling the app. Logging out and back in but it lets me connect the car however it doesn't show as a device in my account settings and when I try and add the charger it gives error something has gone wrong please try later

this has been happening for two days now. I have a monthly plan with 1000 units paid for on my account however as the car is not registering I am being charged at full price the two charges I have done this month have cost £40 so far, I have raised a ticket through the ovo service yesterday but not had anything back as yet.

has anyone experienced this ? 

    5 replies

    Blastoise186
    Plan Zero Hero
    Forum|alt.badge.img+1
    • Blastoise186Plan Zero Hero
    • Plan Zero Hero
    • December 7, 2025

    Hiya ​@Amthomas !

    Try 0330 175 9678 for this - they’ll get ya sorted. :)

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Abby_OVO
    Community Manager
    • Abby_OVO
    • Community Manager
    • December 8, 2025

    Hey ​@Amthomas 

     

    Sorry to hear about this, though I’m glad to see Blastoise186 has already stopped by with some really helpful advice to reach out to the Charge Anytime team about this if you’ve not been able to get connected over the weekend.

     

     

    Do let us know how you get on.

    Currently Playing: She's Electric
    A
    Carbon Cutter*
    Forum|alt.badge.img
    • Amthomas
    • Author
    • Carbon Cutter*
    • December 13, 2025

    Still not resolved this. We followed troubleshooting advice and managed to add the car in devices but when we are charging the car it is not showing as connected on the app and it is therefore not reducing the miles charged from the paid for monthly plan. So we are effectively paying twice ?

    Really need help to resolve. Have called and raised a ticket but had no response

    have emailed for over a week and no response ?

     

    how can we get this resolved ?

     

     

    Chris_OVO
    Community Manager
    Forum|alt.badge.img
    • Chris_OVO
    • Community Manager
    • December 15, 2025

    Hey ​@Amthomas, 

     

    I reached out to one of our team members, and they're wondering if you happen to have a Volkswagen EV? If so, there’s a recent vehicle software update you’ll need to complete. After that, you’ll just have to delete the car from the system and then add it back in for everything to work again.

     

    I hope this helps! If you have any questions or want me to follow up, just let me know.

    Renewable energy jokes never get old.
    A
    Carbon Cutter*
    Forum|alt.badge.img
    • Amthomas
    • Author
    • Carbon Cutter*
    • December 15, 2025

    Hi Chris no its an Andersen Charger A3, connecting to a Porsche Macan

    still no response to any of my emails. A ticket was raised 10 days ago but no response

    what can I do to get this fixed? 

    last time I called I needed 1hr 30 free as 45 min wait, 45 on the phone and no resolution 

    I just need help from someone to resolve asap

    Terms & ConditionsAccessibility statement