Hey ​@Sulakshana88,

Welcome to the OVO Online Community, 

The following topics might be helpful:
 

How does Charge Anytime work?

All the electricity you use will initially be charged at your standard home electricity rate. This is the rate that’ll be reflected in your live balance and on your bill. 

At the end of the month, we’ll work out how much energy you've used to smart charge your EV.

We'll use this to calculate how much credit we need to add to your account in the first week of the following month.
 

Example:

The Charge Anytime rate is 7p a kWh. And let's say your standard electricity rate is 26p a kWh.

We’ll credit you 19p for each kWh you’ve used to smart charge your EV. To make your smart charging rate 7p.

This means if you use 100 kWh of energy smart charging your EV, you’ll get £19 in credit back on your bill.

You can override your smart charging schedule by using the Urgent Charge function, to start charging your EV immediately. This is charged at your standard home electricity rate, not 7p per kWh. 

You can find out more about how we calculate your credit in our terms and conditions.

​@Sulakshana88 I saw something similar this month on my bill. But a couple of days later it reflected all the savings. Not seen that before so I am assuming OVO had some kind of “glitch” on their system this month.

Hi ​@Sulakshana88,

​@oho has given some really helpful advice here - it’s true that there may be glitches or delays from time to time in the data you see online. This can sometimes be the case with other features of the OVO online account / app as well. Please could you let us know if you can now see up to date data?

Hi,

​@oho Yes now they have rectified the bill. Thank you :)

Hi ​@Sulakshana88 that’s great news! Always nice to see the Forum doing its job .

Thanks so much for your help ​@oho!!!

I've got this for May & June. Neither appear to have been rectified! 

Hey ​@Squiffie 

Sorry to hear about this.

Have you been in touch with the Charge Anytime team about this?

How to get in contact with the Charge Anytime team

• Charge Anytime - 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

• chargeanytime@ovo.com

They’ll be able to take a look at the data and the account for you. Let us know how you get on.