Hi, I tried using the smart scheduling for the first time last night to charge my car. My car was unlocked, I plugged in the cable both ends and my charger started to flash, this was around 19:30. Checking my app all night nothing seemed to happen. I last checked at 23:00 and still nothing. Thinking it may not charge until after midnight I went to bed. My app was set to finish by 07:30 but following that this morning, no charge had been started at all since last night. Unlocked my car this morning (changed smart schedule to 10am) and it started charging straight away. Seems strange that it will only start if my car is unlocked? Anyone else had this issue?
Answer
No charge until car unlocked?
Best answer by Chris_OVO
Hey
Welcome to the community,
Could you let us know what charger and EV that you have? It’s helpful for us to know all the information so we know how to support you further.
If you need support, you can also call our Charge Anytime support line on 0330 175 9678 (Monday to Friday, 9am to 5pm) or email chargeanytime@ovo.com.
Hopefully this helps!
Hey
Welcome to the community,
Could you let us know what charger and EV that you have? It’s helpful for us to know all the information so we know how to support you further.
If you need support, you can also call our Charge Anytime support line on 0330 175 9678 (Monday to Friday, 9am to 5pm) or email chargeanytime@ovo.com.
Hopefully this helps!
Hi Chris,
Thanks for your response. I have an Evec EV01 charger and my car is a Jaguar I Pace. I did try again the night following this post, where I had driven my car onto the drive then pluggged it in straight away before locking it. This was Sunday evening and it started charging straight away even though I hadn’t even opened the Ovo Charge App. I’m assuming it felt it was the most efficient charge time along with the car being unlocked?
Hey
Charge Anytime allows your vehicle to charge when the grid is at its greenest! This means it can either start charging right away or schedule a session for later. Just to clarify, when you say “locking,” do you mean locking the vehicle or the charger? I’m doing some research on I-Pace Forum to see if anyone else has experienced a similar charging issue to yours. Let’s see what we can find!
Hi Chris,
the first evening I tried I unlocked the car pressing the fob button but hadn’t opened the door. I plugged in the charger lead then the car automatically locked itself again as I hadn’t opened the doors. This was the day/night the charge didn’t work at all.
Hey
Just curious, did this happen only on the first night, or has it happened a few times?
If you give the team a call at the number above, they’d be happy to help you figure things out and can run some quick checks behind the scenes. We’d love to hear what they say!
Hi Chris, I’ve only charged at home twice now via the Ovo Charge app. Second time was fine as I plugged it in after the car was unlocked and had just been driven. I will try again when it needs charging (has quite a long range ☺️) but will try when locked to see if it happens again.
Hey
Keep me updated on how it goes, and I’ll be available to support you if needed. I can also try to get someone from the team to take a look if it happens again.
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