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I have just changed my Porsche Taycan 4SCT MY2023 for a new Taycan MY2025

I have deleted the old car and added the new one. Charge Anytime is connected to My Porsche Account and the App can see the car and the SoC but gets stuck finishing the connection. On the Dashboard screen it says connecting to your Porsche with a wiring circle. The Last update time refreshes and has a green dot.

I have charged the car but I get no credit.

Is there an issue connecting to Gen 2 model year 2025 Taycans?

 

Last updated time is green... but just doesn't connect

Howdy ​@speuk ,

Looks like a bug to me. Did you let the Charge Anytime team know yet? If not, it’s 0330 175 9678 Option 2 so they can dig the logs.

Possibly related though: https://status.enode.com/incidents/01JDV32D89XF2JP5S60BSMZ2JS

You might want to try again later once that incident has been resolved.

Thanks, I will give them a call later. I've been trying since Friday 22nd so seems ongoing 

Hey ​@speuk 

 

Sorry to hear this, did you manage to speak with the Charge Anytime team about this?

 

How to get in contact with the Charge Anytime team

  • Charge Anytime - 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • chargeanytime@ovo.com

 

 

Let us know how you got on?

Hi Abby

 

Yes I spoke to the team and sent screenshots and it has been past to the back end team to investigate.  Now we are in December I assume I can delete my Charge Anytime account and start from scratch and will not loose my November credits?

Probably best to wait for the team to advise you on that one.

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