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Mercedes max. charge level discussion- Any workarounds?


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Abby_OVO
Community Manager
  • Community Manager
  • October 10, 2024

Hey @Chris78 

 

Thanks for coming on here with that advice, it’s always good to here it coming from community member’s own experiences. As you’ve said, as you’re connecting through a compatible EV you only need to be using the Charge Anytime app and it’ll charge by the ready by time set in the app. Using any other EV or charger app at the same time may cause issues with charging.

 

https://forum.ovoenergy.com/electric-vehicles-166/how-to-set-up-a-compatible-electric-vehicle-with-charge-anytime-16774?tid=16774&fid=166

 

For anyone setting up Charge Anytime with a compatible charger instead of EV, this will be different and we’ve got a handy topic all about how to set up a compatible smart charger with Charge Anytime:

https://forum.ovoenergy.com/electric-vehicles-166/how-to-set-up-your-smart-charger-to-use-it-with-charge-anytime-16772?tid=16772&fid=166

 

Thanks again Chris78 for popping on with that advice, it’s very much appreciated!😊


Unfortunately this is still an issue. I have a brand new EQA with charge anytime linked via the Mercedes App. I have attempted to fully charge my car about 15 times now. The maximum I can get is 50% due to the known "Gremlins". Following so many unsuccessful attempts I then tried to change the maximum discharge on the mercedes app it immediately changes it back to 50% and stops the charge. The only fix I can find is to issue an urgent charge which defeats the point of charge anytime. 


Blastoise186
Plan Zero Hero
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Don’t mess with the settings all the time! Just set it to your desired level once and leave it be. This is intentional behaviour right now because of how the integration is forced to work - Mercedes doesn’t exactly have an amazingly elegant way of making this stuff work compared to other EV manufacturers. During an active session, the limit will raise to your preferred level to enable charging to run.

If you need more advice, call 0330 175 9678.


Blastoise186 wrote:

During an active session, the limit will raise to your preferred level to enable charging to run.

If you need more advice, call 0330 175 9678.

The issue is this aspect is not happening. Just seems to lock in at 50% and remain at that level the following morning. I will try calling the number.


Emmanuelle_OVO
Community Manager

Hey ​@Jonathan1991 
 

How to get in contact with the Charge Anytime team

 

  • Charge Anytime - 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • chargeanytime@ovo.com


This similar topic might have some helpful advice:

https://forum.ovoenergy.com/electric-vehicles-166/mercedes-eqa-charge-anytime-issues-resolved-18194?tid=18194&fid=166


We also have a topic hub:
 

https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-topic-hub-how-to-get-in-touch-17800?tid=17800&fid=166

 

Useful Links

 

For our compatible chargers, here's the link to find out more

For our list of compatible Charge Anytime EV’s, here’s the link to find them

Follow here for our frequently asked questions

 

 


  • Carbon Cutter**
  • December 27, 2024

Hi Ovo Forum

I first posted on this topic thread 4 months ago and have been keeping an eye on comments. Sad to say our Mercedes EQB continues to have this issue on a daily basis still 4 months on. Sometimes I leave the Mercedes app alone and the Charge Anytime app will mysteriously increases the max charge but stops at around 80%, which is still short of the limit I’ve set in the Charge Anytime app at 90% for example. Other times the Mercedes app reverts to 50% and I’ve woken up the next morning to find the car hasn’t charged at all and stopped at 50%. It’s incredibly unreliable and frustrating. Charge Anytime team - is there anything you can do to help? 
 

 


Blastoise186
Plan Zero Hero
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Hi ​@rpg28 ,

I’m afraid the Charge Anytime team doesn’t post directly to the Forum - they usually route their responses via the Forum Moderators or through a Forum Volunteer such as myself.

If you need to speak to that team directly, 0330 175 9678 is the fastest way.


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Hi all, I raised a separate issue with this 50% Max charge problem, and was referred to this to discussion - so It ought I’d share my details here.

My set up : Mercedes-Benz EQA 250+ Sport with easee charger. Apps :  Merceds-Benz, Easee, OVO ChargeAnytime

I’ve been doing some overnight charges to try and work out what happens - I always set “Ready by 06:40 tomorrow” in ChargeAnytime app.

Sunday night it charged up to 50% then stopped - not good.

Next day I thought I’d try to use Mercedes app to change Max charge, but worryingly I can no longer do this : Ovo seems to have taken complete control !

So I plugged it in again and it started charging, and somehow Max Charge was set to 100%

I left it overnight last night to see what happened, and this morning, according to the apps :

Mercedes : 50% Charging process completed & Max Charge back to 50%

Easee : Completed

ChargeAnytime : “Charging next after 00:00”

 

I still cannot reset the Max charge using the Mercedes app - I usually go for 80%, and 100% if a long trip planned.

 

How can I get this to charge more than 50% ?


Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1

Sounds like the team needs to dig the logs! Try 0330 175 9678 Option 2


Abby_OVO
Community Manager
  • Community Manager
  • January 29, 2025

Hey ​@Steve birkbeck 

 

Sorry to hear about this. I’m glad one of our volunteers has already stopped by with some really helpful advice on this, it’ll definitely be a good idea to get in touch with the team about this directly as we don’t have access to that kind of data here at the Forum. 

 

How to get in contact with the Charge Anytime team

  • Charge Anytime - 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • chargeanytime@ovo.com

https://forum.ovoenergy.com/electric-vehicles-166/charge-anytime-topic-hub-how-to-get-in-touch-17800?tid=17800&fid=166

 

Let us know how you get on.


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I rang the helpline and spoke to a technician, who was very helpful.

She confirmed the advice that ChargeAnytime is not able to charge past 50% battery capacity, and that if I need further charge I should force it with “Start Urgent Charge”.

I tried this, but further problems…

ChargeAnytime app starts off with :Trying to start charging”, but after a while switches to “Your car is not charging Please use your car’s display or phone app if you need to make charging start”.

Not sure I have options here : Mercedes app has no control over the charging & easee app is approved and ready to charge

Any ideas what I could try to resolve this ?


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