Hey @stolen time ,

Thanks for the heads up! Could you pop an email over to smarthome@ovoenergy.com as well? If you let that team know, they can probably help fix this. :)

I tried contacting smarthome but I may have been misunderstood - the response was that I should contact support@indra.co.uk.  I’ll try again.

Hey @stolen time,

Are you able to upload a screenshot that shows the ‘fail’ message? 

I’ll then raise this feedback internally 

 Thanks @Emmanuelle_OVO.  There is no error message, the app page just does not respond when I click on any of the “Start Time” fields: no clock widget pops up, and the cursor doesn’t move into it either.  The page as a whole isn’t frozen, other fields on the same page allow data entry as usual.

Here is a screenshot of the webpage where the problem occurs, this one is using Chrome on Windows 10.  I hope it helps...

Tim S

Hey @stolen time,

Many thanks for the photo, I’ve fed that back internally 

Hey @stolen time 

Did you manage to get the tariff details submitted onto Kaluza?

Hi @Abby_OVO,  I have managed to get the details submitted - it turns out the Kaluza page works when I use a Safari browser on an out-of-date iPad! 

I have also opted for Charge Anytime, which should mean I don’t need to enter tarriff details into the Kaluza app again.  But I have checked and the problem hasn’t gone away.  Unless it’s something specific to my system (which seems unlikely because it still occurs on my Windows system at home and also on my Android phone using 4G) I would hope it’s going to be fixed.

Worryingly, I have found that e-mails sent to support@kaluza.com redirect to smarthome@ovoenergy.com, but that’s the support team at Ovo and they have responded helpfully ## 25366 ##] but they don’t support the Kaluza app.  They have suggested I instead use the form at https://info.kaluza.com/contact-us to contact Kaluza, and the current status is that I’ve done that and am waiting for a response.