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Issue with Charge Anytime app after using Ohme Home Pro app

  • July 8, 2025
  • 8 replies
  • 104 views
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As an Ohme Home Pro user I wasn’t looking forward to having to use the CA app, a rating of 2.5 on the Google Play store wasn’t very reasurring.

Once I set it up the app and connecting it to my Renault Scenic etech 2023 model the app told me I had a Renault Megane etec 2025 model. No matter what I did it was insistant, just for clarity my Renault account shows the Scenic. It must be my car as it does show the correct battary status. But not a great start.

My first couple of 80% charges went well until I need to do a full charge as I was going away for a weekend. Plugging in the car (around 7.30pm) the app sat there doing nothing and after a couple of hours of me disconnecting and reconnecting and whatever else I could think of, it finally acknowledged the car was plugged in but told me I was away from home. Given the hour I let it charge but due this issue I didn’t get the reduced costs.

I emailed Ovo that evening and a few days l got a reply, pretty generic, have I updated the app, is the renualt app up to date, did I turn it off and on again. Not very helpful and didn’t answer my questions.

Then the andriod app got an update to 2.2.0 and a few days later I need to charge again. I reduced the max charge to 80% (I took a screenshot of this the next morning). Plugged it in early evening, after a short while success, the app acknowledged it was plugged in and I was at home.

The next morning I checked the app, it had charged to 100% despite being set to 80%. I suppose I should be grateful it did charge

I followed up my email to Ovo, as of now no further replies.

I’m interested to know if anyone’s got any suggestions, what steps should be taken if the app fails to recognise the car is plugged in or thinks you’re away from home. How do I get Ovo to credit me the ‘away from home’ problem. Why does it think I’ve got a different car.

But more importantly when is Ovo going to provide an app that is reliable. 

 

Thanks in advance and apologies for the long winded message

Best answer by CaptainBlood

Updated on 05/11/25 by Ben_OVO

Hi ​@Ben_OVO 

I’ve spoken to the Anytime team.

The issue with the incorrect name is known about but no solution.

The ‘away from home’ when it’s not problem, the suggestion is to unplug the car, remove the car from the CA app wait 15 minutes then reconnect it.

As for when setting the max charge at 80% but it charges to 100%, the issue is the Renault itself. I have the car at 100%, and that overrides the CA app. However the first couple of charges went to 80% so no idea really. I’ll try again over the weekend.

Basically the CA app isn’t good enough and a huge downgrade of using the Ohme app

The person I spoke to was very helpful and is going to issue a credit for the ‘away from home’ error.

Download the OVO Charge app from the App Store or Google Play.

8 replies

Blastoise186
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  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • July 8, 2025

Hi ​@CaptainBlood ,

Issues like this usually require deeper diagnostics than we can advise on via the Forum. Please call 0330 175 9678 in the morning and the Charge Anytime team can help dig the logs.

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Ben_OVO
Community Manager
  • Ben_OVO
  • Community Manager
  • July 9, 2025

Morning ​@CaptainBlood and a warm welcome to the OVO Forum. Just to let you know I’ve added your EV badge so that other Forum members can recognise you.

 

If you search ‘Renault’ in the Forum search bar you’ll find that there’s a few different articles, however I’ve had a look myself and can’t find any relating to the exact issue you’re experiencing. I agree with ​@Blastoise186 that your best bet is to contact the Charge Anytime via the details listed by ​@Blastoise186. I can see you’ve mentioned that you’ve spoken to OVO already - was it the Charge Anytime team you spoke to, or was it our Customers Services support team? If it was our normal Customer Services then they wouldn’t be able to help with this one, and it needs to go through our Charge Anytime team. 

 

Please let us know how you get on, we’d appreciate monitoring your progress on this, and fingers crossed you get some good answers and this gets solved quickly!

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  • CaptainBlood
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  • July 9, 2025

Thanks for the reply ​@Ben_OVO.

I emailed chargeanytime@ovo.com. They did replay once but that was on 01.07.25.

 

I’ll try and give them a call.

 

thanks

Ben_OVO
Ben_OVO
Community Manager
  • Ben_OVO
  • Community Manager
  • July 10, 2025

Morning ​@CaptainBlood,

 

Did you manage to give the team a call yesterday?

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  • CaptainBlood
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  • July 10, 2025

Updated on 05/11/25 by Ben_OVO

Hi ​@Ben_OVO 

I’ve spoken to the Anytime team.

The issue with the incorrect name is known about but no solution.

The ‘away from home’ when it’s not problem, the suggestion is to unplug the car, remove the car from the CA app wait 15 minutes then reconnect it.

As for when setting the max charge at 80% but it charges to 100%, the issue is the Renault itself. I have the car at 100%, and that overrides the CA app. However the first couple of charges went to 80% so no idea really. I’ll try again over the weekend.

Basically the CA app isn’t good enough and a huge downgrade of using the Ohme app

The person I spoke to was very helpful and is going to issue a credit for the ‘away from home’ error.

Download the OVO Charge app from the App Store or Google Play.

Abby_OVO
Ben_OVO
Ben_OVO
Community Manager
  • Ben_OVO
  • Community Manager
  • July 11, 2025

Morning ​@CaptainBlood,

 

Thanks very much for the update. I’m happy to hear that the advisor you spoke to was helpful and could at least offer some solution.

 

I’m sorry to hear that it’s still not ideal though and I hope that, with some tinkering, you might find the best way to get the car charged as you want it. I don’t know whether it’ll help you, but I’ve found this Megane Forum - maybe some good suggestions on there for similar issues…

 

https://www.meganeelectricforums.com/viewtopic.php?t=294

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  • CaptainBlood
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  • July 17, 2025

Thanks for the response ​@Ben_OVO 

Having tried again over the weekend it seems the max % limit applied to the CA app is ignored. Whilst the CA app schedule is set to charge to 80% by 7am, it starts to charge as soon as I plug it in and goes to 100%, in fact the car starts to charge before the CA app acknowledges that it’s plugged in.

In order to stop this I’d need to apply the % limit in the car.

Given this and other issues of the CA app thinking ‘I’m away from home’ I’ve taken up the offer to move to another energy supplier, one that supports the Ohme. 

Its a shame as a long standing customer but the CA app simply isn’t good enough.

Again I want to acknowledge the help from the customer service rep, he was very understanding of the issue and removed the early exit fees.

Abby_OVO
Community Manager
  • Abby_OVO
  • Community Manager
  • July 18, 2025

Hey ​@CaptainBlood 

 

I’m sorry to hear it didn’t work out in the end, but I am glad to hear the Support Team were able to get that sorted out smoothly to get those fees waved.

 

Best of luck with the new supplier.

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