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Hyundai Kona keeps stopping charging mid charge

  • January 1, 2025
  • 3 replies
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I have a 2024 Hyundai Kona, since adding the Charge Anytime Add on & linking to my Bluelink account it keeps coming up with  "Charging process successfully completed as configured" which isn't the case. I have to then press charge again via the Bluelink app. This happens within 15 - 30 minutes of charging. The charge anytime app still shows the car as charging when it clearly isn't.

I contacted Hyundai and they advised it would be the 3rd party app causing this, is this a known issue and how can I resolve this as I want to benefit from the cheaper rate.

 

Thanka

Best answer by Blastoise186

Hi ​@Djerome ,

It’s worth noting that in some cases, Charge Anytime will pause charging mid-session and pick it back up later in the day - this is by design and fully intentional.

However… Your case sounds like one that the Charge Anytime team will definitely want to dig the logs for. Please call them tomorrow on 0330 175 9678 Option 2 and they’ll take a look. Don’t call the regular OVO Support numbers - this is something the Charge Anytime team needs to review!

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Blastoise186
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  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
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  • January 1, 2025

Hi ​@Djerome ,

It’s worth noting that in some cases, Charge Anytime will pause charging mid-session and pick it back up later in the day - this is by design and fully intentional.

However… Your case sounds like one that the Charge Anytime team will definitely want to dig the logs for. Please call them tomorrow on 0330 175 9678 Option 2 and they’ll take a look. Don’t call the regular OVO Support numbers - this is something the Charge Anytime team needs to review!

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Abby_OVO
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  • Abby_OVO
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  • BobTom
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  • 29 replies
  • January 1, 2025

I had precisely this issue charging my Kona EV by reference to the vehicle.

The OVO techies advised me that Charge Anytime for the Kona is in Beta testing.

I resolved it by purchasing through OVO an Indra Charger. The benefits of a stable charge at 7p per kWh far outweighs the hassle of repeated mis charges

Abby_OVO
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  • Abby_OVO
  • Community Manager
  • 1047 replies
  • January 2, 2025

Hey ​@Djerome 

 

Sorry to hear about this.

 

I’m glad to see a couple of community members have already stopped by with some helpful advice.

 

Thanks ​@BobTom for sharing that, I’m sure it’ll be helpful for lots of people in the community to hear from your own experience! Glad to hear things have been more stable for you since having a compatible charger installed.

 

​@Djerome Hopefully this has been helpful, let us know how you get on.

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