How do Indra app and OVO Charge Anytime app work together?

Hi

I did actually manage to get my charger linked now so it shows like this:

However, we have just received our monthly bill covering the time to last week, and there is nothing on it that shows the reduced rate for my last charging session which was on 26th or 27th June. Also, when I try to click through the “see My OVO” it is just going to a blank page at https://account.ovoenergy.com/my-ev (this is after logging in to our OVO account).

Hey @Wharfrat,

Sorry about the delayed response, I got an update from the team:

If they've successfully linked their EV they should see the 'My EV' section in the menu at the left on their online account. If the charger hasn't been linked successfully I'd recommend them to go back to the offers section and select charge anytime and go through the set-up process again. If they're still having issues then they should email us with some screenshots of any problems they are having when setting up Charge Anytime.

I've seen the blank page issue myself before.

It appears to be Firefox blocking certain 3rd party URLs that are present on the page. If you use Chrome it works fine.

OVO should think about improving how this page appears in FF as this has been the case since launch, although I guess the actual reason why the URLs are blocked is genuine, it's just part of their security regime. The page renders but is just shown as blank which is quite confusing.

I had the Indra Smart Charger installed today but have been advised not to use the app, but to utilize the web page instead.

The app would be more convenient to use, but I wonder if others using the Indra Pro charger have been told the same.

Also, should I install the Charge Anytime app, which I understand requires separate login details to my account?

The selection of ‘how to use’ is down to using a compatible charger or compatible EV. 
 

From another post -

The Charge Anytime app is used for direct to vehicle (D2V) control. Where a customer has an eligible vehicle but does not have an eligible charger, they should use the D2V app. Where a customer has an eligible charger (regardless of whether or not their vehicle is eligible), they should use the charger app.

The difference between the two at the moment is that the D2V customer will see savings in their D2V app, whilst the charger customer can see savings in a page called “Your EV” in the My OVO account.

If a customer has an eligible charger and has downloaded the D2V app, they are likely to be setting schedules in multiple apps which will cause a conflict in commands being sent to charge the battery. As a result they may miss their ready by times and will probably not be able to reconcile their Charge Anytime credits.

I have the Indra Smart Pro too, and am currently using the Web 'app' to control it. It's ok, gets the job done, but lacks lots of the nice features of the proper app, I think.

Indra seem to me to be dragging their heels making the app compatible with Charge Anytime - I've been using it this way since April, and they had hinted to me back then in Tech Support emails that proper app integration was coming soon. 

@BPLightlog & @MikeyB  Many thanks for your replies.

Very useful info, and I didn’t realise the Indra app is not compatible with Charge Anytime, which explains why the installer asked me to use the website.

Thank you.

Hello waiting on my first EV, AN MG4 and have ordered an indra smart pro for the charge anytime tariff.

Don’t have either yet but want to have all the info beforehand.

I now understand we need to use the Indra web app. When you open this it asks for your login but doesn’t offer opportunity to create one.

Do you create this on the Indra app then go back to the web app?

I also understand the charge anytime app will not be used for this setup.

If anyone has a step by step guide that would be really helpful?

Hi @BrianC ,

I suspect the installer will help with creating the account. And you are correct, use the web app - NOT the mobile app!

Thanks for reply.

It seems a little over complicated, if your not so good with technology it could be a little to much.

It’s not too bad once set up. You then just have to set the schedule and the system does the rest.

I am nearly 80and not at all good with technology. I have an Indra Smart Pro charger which was set up by Indra and they sorted out password etc.

I set everything up on the web site and not the app as instructed , it did seem a bit odd but it works. You programme the  required time you require the vehicle fully charged and that basically is that. 
Once you have applied to OVO for their charge anytime it works in conjunction with the web site. 

The only other thing you need to do, if you have solar panels, is to set that on the web site.

if you get into trouble the Indra team are very helpful and will talk you through any problems on the ‘phone, and yes a real person is on the other end.

im my case I did not have to set the timing etc in the car, only the amount of battery you want filled. It seems 80% is the norm but if I am embarking on a long journey I let it charge to100%.

Thanks for your help guys.

Can’t wait to ditch the petrol stations, I’m pretty sure over the coming years petrol prices will just keep going upwards much like cigarettes.

Just one thing on the charge % @Nick Challacombe , the reason that 80% is a general default is that the batteries used don’t like to be ‘held’ at 100% for too long. Once in a while is fine but otherwise you would be shortening the battery life. 

Sorry, did not make that clear, I do though when on a 300 mile journey top it up to 100% as I am then sure of finding a fast charger en route.

Today I finally got the Indra LUX installed.  All is working fine, and here is a step-by-step list of what I did:

1. Do NOT install the Ovo Charge Anytime app.
2. Do NOT install the Indra app.
3. Call Indra customer service and they setup my account in the Indra web app.  When the account was setup I received the welcome email from Indra.
4. Follow the link in the welcome email and setup a new password.
5. Log into Ovo and setup the Charge Anytime add-on selecting the Indra charger.
6. Follow the link to Kaluza and enter the same email and password used in the Indra web app (step 4).
7. Log into the Indra web app (https://app.indra.co.uk/login) to setup the car make and model and time when I want the car charged.
8. That’s it!!!

The car is already charging and I will check tomorrow that everything is OK

All worked fine, this morning the car was at the charge level specified by the time I set.  Happy customer!

Hey @GJ1 

Glad to hear everything’s working well.😃 Feel free to pop back anytime, and if you’ve got any helpful hints and tips for others on their new charger journey, they’ll always be welcome!