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I have an Indra Smart Pro charger which I can control using the Indra Web app. I recently installed the Charge Anytime app and connected it to my car. Both are based on Kaluza but are seemingly different, although they both claim to charge at the times electricity is more renewable.

If I set a different "ready by" time in each, which one wins?

I've also plugged in my car this evening, and the Indra app says it's plugged in but not yet charging, and the Charge Anytime app says the car is unplugged! I need the car to be charged by the morning so I'll have to keep my eye on that. I've also noticed that I've not had any data from the smart meter since Thursday morning so perhaps that has something to do with it?

Hi

 

I did actually manage to get my charger linked now so it shows like this:

 

However, we have just received our monthly bill covering the time to last week, and there is nothing on it that shows the reduced rate for my last charging session which was on 26th or 27th June. Also, when I try to click through the “see My OVO” it is just going to a blank page at https://account.ovoenergy.com/my-ev (this is after logging in to our OVO account).

Hey @Wharfrat,

 

Sorry about the delayed response, I got an update from the team:

 

If they've successfully linked their EV they should see the 'My EV' section in the menu at the left on their online account. If the charger hasn't been linked successfully I'd recommend them to go back to the offers section and select charge anytime and go through the set-up process again. If they're still having issues then they should email us with some screenshots of any problems they are having when setting up Charge Anytime.

 

I've seen the blank page issue myself before.

 

It appears to be Firefox blocking certain 3rd party URLs that are present on the page. If you use Chrome it works fine.

OVO should think about improving how this page appears in FF as this has been the case since launch, although I guess the actual reason why the URLs are blocked is genuine, it's just part of their security regime. The page renders but is just shown as blank which is quite confusing.

 

I had the Indra Smart Charger installed today but have been advised not to use the app, but to utilize the web page instead.

The app would be more convenient to use, but I wonder if others using the Indra Pro charger have been told the same.

Also, should I install the Charge Anytime app, which I understand requires separate login details to my account?

The selection of ‘how to use’ is down to using a compatible charger or compatible EV. 
 

From another post -

 

The Charge Anytime app is used for direct to vehicle (D2V) control. Where a customer has an eligible vehicle but does not have an eligible charger, they should use the D2V app. Where a customer has an eligible charger (regardless of whether or not their vehicle is eligible), they should use the charger app.


The difference between the two at the moment is that the D2V customer will see savings in their D2V app, whilst the charger customer can see savings in a page called “Your EV” in the My OVO account.


If a customer has an eligible charger and has downloaded the D2V app, they are likely to be setting schedules in multiple apps which will cause a conflict in commands being sent to charge the battery. As a result they may miss their ready by times and will probably not be able to reconcile their Charge Anytime credits.

I have the Indra Smart Pro too, and am currently using the Web 'app' to control it. It's ok, gets the job done, but lacks lots of the nice features of the proper app, I think.

 

Indra seem to me to be dragging their heels making the app compatible with Charge Anytime - I've been using it this way since April, and they had hinted to me back then in Tech Support emails that proper app integration was coming soon. 

@BPLightlog & @MikeyB  Many thanks for your replies.

Very useful info, and I didn’t realise the Indra app is not compatible with Charge Anytime, which explains why the installer asked me to use the website.

Thank you.

Today I finally got the Indra LUX installed.  All is working fine, and here is a step-by-step list of what I did:

  1. Do NOT install the Ovo Charge Anytime app.
  2. Do NOT install the Indra app.
  3. Call Indra customer service and they setup my account in the Indra web app.  When the account was setup I received the welcome email from Indra.
  4. Follow the link in the welcome email and setup a new password.
  5. Log into Ovo and setup the Charge Anytime add-on selecting the Indra charger.
  6. Follow the link to Kaluza and enter the same email and password used in the Indra web app (step 4).
  7. Log into the Indra web app (https://app.indra.co.uk/login) to setup the car make and model and time when I want the car charged.
  8. That’s it!!!

The car is already charging and I will check tomorrow that everything is OK

All worked fine, this morning the car was at the charge level specified by the time I set.  Happy customer!

Hey @GJ1 

 

Glad to hear everything’s working well.😃 Feel free to pop back anytime, and if you’ve got any helpful hints and tips for others on their new charger journey, they’ll always be welcome!

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