How do I set up the new OVO Charge App?

Hi DW1973,

I had the same issue with my Evec charger using the Ovo Charge app the first time too. Although I am new to EV so didnt have the original charging app. The morning following my ‘non charge’, I changed my ‘ready by’ time to 10am and unlocked and opened the car, it started charging straight away. When I had plugged in the night before, I had unlocked but not opened the car, so the car locked itself again automatically after plug in and I wondered if that was the reason mine didnt charge.

Help please. I’ve moved to the OVO Charge app & deleted the OVO Anyime app as per instructions. When I plugged my car in charging started straight away but OVO Charge continued to display ‘Plug in vehicle to begin charging’ ie the app was not in control of the charging or recognised that my car was plugged in. I guess I was charged the full rate too. Spent 30 mins on the phone talking to Charge Anytime Support. She got me to reinstall Charge Anytime app & went through the whole set up process again. It worked so I thought it would be OK but when I plugged in again later on I was back to the original problem. And of course there is no support after 5pm. Any ideas gratefully received

​@Peteboy11 welcome to the Forum - I’ve updated your Forum profile do display the fact you have an EV.

I’m sorry to hear of the issues you’ve had. Please get straight back in touch with Charge Anytime if you haven’t already, and by all means keep us updated as to how you get on. Hopefully they can fix this quickly.

I’m going to ask internally as well and will let you know if I hear back from the team.

Hi ,

I have just had to create a fresh account for a property as the only way to remove an existing name on the account (Mother). All seemed to have gone on OK on the phone but now I can’t use the OVOCharge app and can’t create an account. I was told that if I logged on to the old account I would be able to toggle between the old and new but this is not the case. 

Has anyone had a similar experience and know how to resolve this? I have run OVO 3 times this morning and after waiting for 5 mins it tells me there’s been a problem and please ring back !

thank you

anthony

Hi ​@Windled ,

Try 0330 175 9678 for this one! That’s the team you need.

Thanks

Hi Blastoise186,

thanks for that. I just tried and after 5 mins again it said there was an error and told me to try again

Anthony

I see.

Alternative: chargeanytime@ovo.com 

Thank you. I will try it.

My wife and I have our first EV about to be delivered and are awaiting the installation of a charger by OVO.  As we share the car, will it be possible for us each to have an instance of the Charge Anytime app installed on our respective smartphones?  I assume that, if possible, it would involve using the same log on credentials. If it helps, the OVO account is in joint names.

Hi ​@ianbar ,

You can indeed - make sure to use the same login details and it’ll work.

Just a heads up - the Charge Anytime app has been retired. Please use the OVO Charge app going forward.

Thank you.  I was aware of the app change - just name confusion on my part.

Hey ​@Windled 

I’m glad to see Blastoise186 has already stopped by with some helpful advice here. 

I think the team might need to remove the email address associated with the previous account if you’re trying to use the same one again for the new account for Charge. 

Let us know how you get on and if you have any other issues. 

Hi Abby,

i sent an email to the address given. 
i’m blocked creating a new OVO Energy account until OVO get to me which can 48 hrs.  
do I have to wait 7 days until my old account is deleted before I can create a new one?

is it supposed to be possible to switch between old and new as I was told? 
 

anthony

Hey ​@ianbar 

Best of luck on your EV journey!

Glad to see Blastoise186 has stopped by with some super helpful advice already. I’ve linked below to a topic which might also be helpful:

If you‘ve ever got any other questions, always feel free to pop back anytime.😊