evec missing from OVO Charge App

Hey ​@Dw1973 ,

That’s… Odd…

Try calling the team in the morning - they’ll take a look. 0330 175 9678.

Hey ​@Dw1973,

First, check if your app needs an update. If it does, try updating it. If that doesn’t fix the issue, you can also remove the app and reinstall it to get a fresh version on your device. 

If you're still having trouble after trying those steps, feel free to give the team a call at the number Blastoise shared above. They’d be happy to help you out! Keep us updated on how things turn out! 

Thanks both 

I did try uninstalling and re-installing the app last night but it made no difference.

Spoke to OVO just now and apparently Evec chargers have been removed from the app temporarily while Evec sort out some issues.

There's no timescale on this.

Obviously I'm annoyed at this for a number of reasons...this hasn't been communicated to Evec users, Evec is still on the list of supported chargers, I can't use the charge anytime monthly plan I've signed up for, I can't change supplier to get a cheaper charging rate with paying exit fees etc

Hey ​@Dw1973,

That sounds incredibly frustrating, and I completely understand how disappointing this situation must be for you. From what I've gathered, there were issues discovered affecting new and existing customers, which is why it has been temporarily removed. This decision was made to prevent further complications for users who might encounter errors while trying to navigate a broken journey. I know it's not easy to wait, and we don’t have a specific timeline for when the journey will be reintroduced to Charge Anytime; it really hinges on EVEC resolving those issues. I spoke with the Charge Anytime team, and they are currently in a holding pattern as well. However, they recommended that you reach out to them again. They’re eager to discuss your options and see how they can best support you during this time.

Thanks again ​@Chris_OVO 

To be fair, the Charge Anywhere team have called back and agreed to waive the fee if I decide to change supplier and also refund my monthly subscription for the previous month.

I’ll be reaching out to evec to try and get an update on timescales for resolution as obviously there’s nothing OVO can do to resolve the issue.