Skip to main content
Answer

Charged 14p instead of 7p (VWG free 30k miles on charge anytime)

  • November 6, 2025
  • 3 replies
  • 86 views
B
New Member***
Forum|alt.badge.img

I purchased a new Cupra Born in September.

My new car purchase made me eligible to claim 30,000 free miles under the VWG promotion (10,000 miles per year over 3 years).

Due to this I moved from Octopus to Ovo.

I signed up to charge anytime and was initially being charged 7p per kwh.

My first year of free miles was credited to my account - valued at £212.12. I believe this is based on 10,000 miles at a 3.5 mile per kwh charged at 7p per kwh.

I was advised that charge anytime would be changing on the 4th November and the charge would be going up to 14p per kwh.

However... as I was part of the VWG promotion, I was advised I would be staying on the 7p per kwh rate. This makes complete sense as if I pay 14p per kwh, I would only be getting 5,000 miles a year.

 

I have since charged my car on the 5th November and was charged 14p per kwh.

 

So can someone please explain what is going on and why I am being charged 14p per kwh?

Best answer by Burttt

This is the response…

 

"Thanks for getting in touch.

We can confirm that for eligible VWG Customers, the Charge Anytime rate is 7p per kWh. At the moment, the app may still show the standard rate of 14p. That's because we haven't yet built the functionality to personalise rates within the app.

Rest assured, your bill will reflect the correct rate. We apply a credit adjustment to bring your charging costs down from 14p to 7p, so you're only paying what you should.

We're working on improvements behind the scenes and updating our content to make things clearer. Really appreciate your patience while we get everything sorted.

3 replies

Chris_OVO
Community Manager
Forum|alt.badge.img
  • Chris_OVO
  • Community Manager
  • November 7, 2025

Hey ​@Burttt,

 

To help you with this, you'll need to reach out to the  Charge Anytime team. They'll be happy to check your account and make sure it's set up with the promotional rates. 

 

You can contact them using any of the channels listed below, and they'll provide all the answers you're looking for.

  • Calling 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • Email via chargeanytime@ovo.com

  • Webchat, click the link then the green chat icon at the bottom right of the page

 

Let us know how you get on. 

Renewable energy jokes never get old.
B
New Member***
Forum|alt.badge.img
  • Burttt
  • Author
  • New Member***
  • Answer
  • November 8, 2025

This is the response…

 

"Thanks for getting in touch.

We can confirm that for eligible VWG Customers, the Charge Anytime rate is 7p per kWh. At the moment, the app may still show the standard rate of 14p. That's because we haven't yet built the functionality to personalise rates within the app.

Rest assured, your bill will reflect the correct rate. We apply a credit adjustment to bring your charging costs down from 14p to 7p, so you're only paying what you should.

We're working on improvements behind the scenes and updating our content to make things clearer. Really appreciate your patience while we get everything sorted.

Ben_OVO
Ben_OVO
Community Manager
  • Ben_OVO
  • Community Manager
  • November 10, 2025

Morning ​@Burttt,

 

I hope you had a good weekend. Thanks for letting us know the update from Charge Anytime - hopefully you should see this rectified soon.

Powered by the Sun
Terms & ConditionsAccessibility statement