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Charge Anytime- Hybrid car... does OVO have the correct battery capacity stored

  • February 9, 2025
  • 6 replies
  • 316 views
M
New Member***
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I have just joined OVO anytime as I recently bought a hybrid car. The battery capacity is 25.9 kw but I noticed the savings on the app were being reflected to around 18kw and on days I charged the car the daily energy usage costs were significantly higher than days I did not charge.

I called OVO and they had the wrong capacity stored on the system at 17.9kw. I supplied confirmation that my model had a 25.9kw gross battery capacity and 21.9kw net usable battery - they said the latter was the figure they should be using for calculating the discounted tariff.

This is incorrect as the previous battery on older models of my car was 17.9kw gross and 14.1kw net usable. 

Maybe worth checking that OVO have the correct capacity stored for your vehicle so you are also not being over charged.

Not a great first impression of this company and still awaiting them to sort out the issue

 

Best answer by Emmanuelle_OVO

Updated on 30/07/25 by Abby_OVO

 

Hey ​@Myles4320 

In terms of your battery capacity is labelled as you were right to reach out to the team. It is definitely  normal for your usage to be higher on days you charge the car but the discount isn't applied until the end of the month to make the  EV charging usage cheaper.
 

 

Useful Links

For our compatible chargers, here's the link to find out more

For our list of compatible Charge Anytime EV’s, here’s the link to find them

Follow here for our frequently asked questions

 

How to get in contact with the Charge Anytime team

  • Call 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • Email via chargeanytime@ovo.com

  • Webchat, click the link then the green chat icon at the bottom right of the page

 

 

6 replies

Emmanuelle_OVO
Community Manager
  • Emmanuelle_OVO
  • Community Manager
  • February 10, 2025

Hey ​@Myles4320 

I’m really sorry to hear you’ve had a bad experience. 

I’ll reach out to the team & see if they can speed up resolving this for you. 

Renewable Energy? Big Fan.
Emmanuelle_OVO
Community Manager
  • Emmanuelle_OVO
  • Community Manager
  • Answer
  • February 11, 2025

Updated on 30/07/25 by Abby_OVO

 

Hey ​@Myles4320 

In terms of your battery capacity is labelled as you were right to reach out to the team. It is definitely  normal for your usage to be higher on days you charge the car but the discount isn't applied until the end of the month to make the  EV charging usage cheaper.
 

 

Useful Links

For our compatible chargers, here's the link to find out more

For our list of compatible Charge Anytime EV’s, here’s the link to find them

Follow here for our frequently asked questions

 

How to get in contact with the Charge Anytime team

  • Call 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • Email via chargeanytime@ovo.com

  • Webchat, click the link then the green chat icon at the bottom right of the page

 

 

Renewable Energy? Big Fan.
M
New Member***
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  • Myles4320
  • Author
  • New Member***
  • February 11, 2025

Thank you for trying to help but you have the wrong end of the stick 

The reason the electricity cost is higher on days I charge the car is because 8kw of energy being used to charge the car is not being attributed to EV use and the 7p / kw rate. I’m am being charged 24p / kw for a 8kw of the 25.9kw as the battery capacity is stated as 17.9kw.
If OVO change the capacity to the correct level 25.9kw then all will be sorted. 
I have sent OVO the calculations over January so please can someone revert and confirm this is sorted by having the correct capacity entered for my car

thank you 

Blastoise186
Plan Zero Hero
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  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • February 11, 2025

It sounds like the Charge Anytime team are already looking into it. They’ll update you when they know more.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Emmanuelle_OVO
Community Manager
  • Emmanuelle_OVO
  • Community Manager
  • February 12, 2025

Thank you for trying to help but you have the wrong end of the stick 

The reason the electricity cost is higher on days I charge the car is because 8kw of energy being used to charge the car is not being attributed to EV use and the 7p / kw rate. I’m am being charged 24p / kw for a 8kw of the 25.9kw as the battery capacity is stated as 17.9kw.
If OVO change the capacity to the correct level 25.9kw then all will be sorted. 
I have sent OVO the calculations over January so please can someone revert and confirm this is sorted by having the correct capacity entered for my car

thank you 


I’ll reach out to the team again & report back ​@Myles4320 

Renewable Energy? Big Fan.
Emmanuelle_OVO
Community Manager
  • Emmanuelle_OVO
  • Community Manager
  • February 13, 2025

The team advised they are going to look into this for you & if there is an issue they’ll get this revised for you ​@Myles4320.

You can contact the team here:

  • Charge Anytime - 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • chargeanytime@ovo.com

Renewable Energy? Big Fan.
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