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Charge Anytime: how to cancel "Urgent Charge" from the app?

  • July 29, 2024
  • 10 replies
  • 773 views
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Hi,

I use “Urgent Charge” to opportunistically charge my car during the day from solar when our home batteries are full and the sun is likely to stay out. I can do this from any location as I leave my car plugged all the time.

Once initiated, I can’t find how to cancel urgent charge from the app so that the normal schedule kicks back in. I believe you need to physically go to the car, unplug, possibly even drive to a new location etc before the app spots you are finished.

Am I missing something?

It would be really useful to be able to simply cancel urgent charge from the app so I can do this all remotely.

 

Thanks,

Frank.

Best answer by Blastoise186

Updated on 28/01/26 by Abby_OVO

 

I’ve just checked with the Charge Anytime team.

 

Your Tesla is compatible with being charged using Solar. That’s not a problem at all.

 

The problem is that Charge Anytime is NOT compatible with Solar Panels unless you’re using an Indra or Hypervolt Charger and that’s the most likely issue here. You’re using an incompatible setup and possibly breaching the Terms of Service for Charge Anytime because you’re being given Charge Anytime credits you might not be entitled to. We recommend you disable Charge Anytime for now to prevent further issues.

 

At the moment, the system doesn’t have a way to know if a D2V setup is getting power from the grid, or your Solar panels. That’s the crux of the issue here.

 

With that being said, if you ARE using a compatible setup, then ending the current charge session that was triggered by Urgent/Boost Charging for any reason and/or method should automatically kick the next charge back to the Scheduled/Smart Charging mode, but some EV/Charger combinations may require you to physically disconnect the charger to fully kill the active session - it all depends on what you’ve got..

 

As your setup is unsupported, unfortunately the team can’t accept the feature request for the setup as you currently have it.

 

For all of our currently compatible chargers, as well as checking which are solar compatible, check out this list of all compatible smart chargers and EVs.

10 replies

Blastoise186
Super User
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Hi @FrankLieder ,

Generally you should just need to unplug the EV and/or end the charge session completely. The next charge session after that should be back on the schedules. The session will also end if the EV finishes charging and doesn’t want any further charge - iirc that’d also do it.

It’s probably worth noting that you can just change the schedules instead to benefit from the Charge Anytime rate, rather than wasting cash on Urgent Charges all the time.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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  • FrankLieder
  • Author
  • Rank 1
  • July 29, 2024

Thanks @Blastoise186 .

What do you mean by “end the charge session completely”? I have a Tesla, pressing “Stop Charging” in the Tesla app does not cancel “Urgent charge”.

Also, I am not paying for these urgent charges as they are on solar power.

 

Blastoise186
Super User
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Got it. Generally, unplugging should do the trick but bear with me - I think I found something somewhere once. I’ll be back!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
BPLightlog
Super User
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  • BPLightlogSuper User
  • Super User
  • July 29, 2024

Which charger are you using @FrankLieder ?

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP}
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  • FrankLieder
  • Author
  • Rank 1
  • July 29, 2024

I use the original Tesla charger… the charger itself is dumb.

Blastoise186
Super User
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Thanks. Sounds like you’re using Direct2Vehicle, which is currently incompatible with Solar setups (it needs more time to cook first!). You need to disconnect Charge Anytime and just use your solar setup for now.

If you get stuck, 0330 175 9678 Option 2 can sort this out for you.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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    • FrankLieder
    • Author
    • Rank 1
    • July 29, 2024

    I am not sure I understand. How is direct to vehicle incompatible with solar setups? I realise there is no automated solar integration, hence starting and stopping charging manually.

    If I do an urgent charge and ensure my charge rate is lower than the solar gain, then I am charging for free (not using grid power). This works well until I want to stop the charge remotely. I can stop it using the Tesla app, but the Charge Anytime app still shows “Urgent charge” and will not resume it’s normal schedule.

    So, other than unplugging the car, there seems to be no way to stop urgent charge.

    It would be really helpful to have a “Cancel urgent charge” button on the app to revert to schedule. Should I request this as a new feature?

    Many thanks for your help. You’ve confirmed I have not missed anything.

    Blastoise186
    Super User
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    • Blastoise186Super User
    • Super User
    • Solved
    • July 29, 2024

    Updated on 28/01/26 by Abby_OVO

     

    I’ve just checked with the Charge Anytime team.

     

    Your Tesla is compatible with being charged using Solar. That’s not a problem at all.

     

    The problem is that Charge Anytime is NOT compatible with Solar Panels unless you’re using an Indra or Hypervolt Charger and that’s the most likely issue here. You’re using an incompatible setup and possibly breaching the Terms of Service for Charge Anytime because you’re being given Charge Anytime credits you might not be entitled to. We recommend you disable Charge Anytime for now to prevent further issues.

     

    At the moment, the system doesn’t have a way to know if a D2V setup is getting power from the grid, or your Solar panels. That’s the crux of the issue here.

     

    With that being said, if you ARE using a compatible setup, then ending the current charge session that was triggered by Urgent/Boost Charging for any reason and/or method should automatically kick the next charge back to the Scheduled/Smart Charging mode, but some EV/Charger combinations may require you to physically disconnect the charger to fully kill the active session - it all depends on what you’ve got..

     

    As your setup is unsupported, unfortunately the team can’t accept the feature request for the setup as you currently have it.

     

    For all of our currently compatible chargers, as well as checking which are solar compatible, check out this list of all compatible smart chargers and EVs.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      BPLightlog
      Super User
      Forum|alt.badge.img+9
      • BPLightlogSuper User
      • Super User
      • July 29, 2024

      If you take a look at the FAQ section on the Charge Anytime page 

       

      Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP}
        Emmanuelle_OVO
        Community Manager
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        We’ll keep the forum updated with any changes regarding solar & Charge Anytime, currently the above FAQ shared by BPLightlog is the latest advice @FrankLieder 🙂

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