I’ve had nothing but trouble since taking the plunge and swithcing from the Indra Web app to the mobile Indra App and Charge Anytime combo that they are forcing on customers from next week.
I’d delayed moving to it after seeing all the problems but decided to start the process. The first problem I had, which HAS been fixed was that the Charge Anytime app couldn’t find my charger at all. This was due to the Indra charger I had being faulty and replaced last October but the new mobile Indra app was seeing the old one and not the replacement charger. Anyway they got to the bottom of that and I was able to follow the instructions to add the charger to the Indra mobile app.
However after entering the Indra account info to link the charger in the Charge Anytime app it comes up with a message on the Dashboard that says ‘Connecting to your Indra’ and a radar icon.
And thats as far as it gets. No scheduling works presumably because the app is having trouble connecting to the charger but at the moment I’m stuck using the Boost option every night.
Indra have passed it to their 2nd Tier support but when they keep asking ‘is it working now’ to which I reply ‘no’ and they go away and have a look again. Anyone had this problem and figured out a solution?
I’ve tried turning it off and on again but that doesn’t work.
I’ve deleted the apps and re-installed.
Logged out and back into accounts.
