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Charge Anytime app not recording charge activity

  • October 30, 2025
  • 10 replies
  • 112 views
J
Carbon Cutter*
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Hello, I've recently had a hypervolt 3 pro installed and I've got it connected up to the charge anytime app, which is now controlling the charging schedules. However, whilst it shows when the car is charging on the app, after the car has charged there is no record of it at all. If I go to they hypervolt app all the charges are listed on there, but on the OVO app my October activity is showing as 0. Does anyone have any ideas on what might be causing it?

 

Many Thanks

 

JP

Best answer by Ben_OVO

Morning ​@SteOlive and a warm welcome to the OVO Forum! I’ve added the EV badge to your profile so that other members can recognise you.

 

Just to confirm, there’s a wider issue going on at the moment with the charging data. Our Tech team are aware of this, and it should be fixed within the next few days.

 

I hope this helps.

10 replies

Blastoise186
Plan Zero Hero
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  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • October 30, 2025

Howdy ​@jpk3lly !

For this one… Try 0330 175 9678 as the team might be able to rebuild the data manually.

Worth asking them!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
J
BPLightlog
Plan Zero Hero
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  • BPLightlogPlan Zero Hero
  • Plan Zero Hero
  • October 30, 2025

​@jpk3lly i presume you know that credit is added the month following usage?

 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP}
Abby_OVO
J
Carbon Cutter*
Forum|alt.badge.img
  • jpk3lly
  • Author
  • Carbon Cutter*
  • October 30, 2025

​@BPLightlog I do know that yes, but does it not have to log the charging sessions for ovo to know what to credit back? 

BPLightlog
Plan Zero Hero
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  • BPLightlogPlan Zero Hero
  • Plan Zero Hero
  • October 30, 2025

I wonder if it’s to do with the update being rolled out 

It’s worth checking with the CA team

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP}
Abby_OVO
J
Abby_OVO
Community Manager
  • Abby_OVO
  • Community Manager
  • October 30, 2025

Hey ​@jpk3lly 

 

Sorry to hear you’ve been having some trouble with charging, though I’m glad to see a couple of our community members have already stopped by with some really helpful advice.

 

If you’ve not done so already, I’d also recommend reaching out to the Charge Anytime team for some support on this so they can take a look on their side. 

 

 

Do let us know how you get on.

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Abby_OVO
Community Manager
  • Abby_OVO
  • Community Manager
  • November 14, 2025

Hey ​@jpk3lly 

 

I just wanted to check in and see if those charging periods have shown up in the app yet or if the team were able to shed any light with you on this?

Currently Playing: She's Electric
J
Carbon Cutter*
Forum|alt.badge.img
  • jpk3lly
  • Author
  • Carbon Cutter*
  • November 14, 2025

Hey sorry yes they did, I downloaded the old charge anytime app and they were on there, then on 1st November it started working on the OVO charge app. 

Ben_OVO
Ben_OVO
Community Manager
  • Ben_OVO
  • Community Manager
  • November 17, 2025

Morning ​@jpk3lly, I hope you had a good weekend.

 

Thanks so much for the update, very much appreciated. I’m happy its now working as it should be.

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S
New Member**
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  • SteOlive
  • New Member**
  • November 17, 2025

My OVO Charge app shows it is currently in use but recording as its Friday 14th November. I also didnt track anything for the weekend which I did use and therefore is missing. 

Ben_OVO
Community Manager
  • Ben_OVO
  • Community Manager
  • Answer
  • November 18, 2025

Morning ​@SteOlive and a warm welcome to the OVO Forum! I’ve added the EV badge to your profile so that other members can recognise you.

 

Just to confirm, there’s a wider issue going on at the moment with the charging data. Our Tech team are aware of this, and it should be fixed within the next few days.

 

I hope this helps.

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