Hi ​@ahafejee,

A warm welcome to the Forum, and I’ve awarded your EV badge .

Sorry to see what’s happening here. I’ve asked the Charge Anytime team and will update you as soon as I get an answer. If you wanted to reach out to them yourself you can do so by emailing chargeanytime@ovo.com. I also wanted to direct you to this previous Forum topic as it may be of help to you:

Cheers!

Hi again ​@ahafejee,

I’ve heard back from Charge Anytime. They’ve asked me to tell you to get in touch with them via chargeanytime@ovo.com, and to send in the screenshot of the login screen that you’ve included in this Forum post. They’ll need to get an internal ticket raised to get this fixed.

Get in touch with them when you can - they’ll be able to get this all sorted for you .

Hi all,

I’ve been using charge anytime with my Cupra Born for the past two years and it has been working seamlessly. I have now bought a second EV, a Renault Scenic E Tech. However when trying to set it up on charge anytime, I can’t get past the section prompting to sign into My Renault and I’m met with one of the following messages.

I’m able to use the My Renault app itself to set air conditioning etc, so that’s working just fine, so I’m guessing there is some sort of issue on OVOs side, stopping communication from their servers to Renaults. Has anyone else had this issue?

Thanks!

Hi ​@Orey ,

This looks like a Renault issue, but I’d suggest letting OVO’s team know via 0330 175 9678 so they can dig into this.

Hello! I’m currently having the same issue. Did you ever hear back?

Hello,

I sent them an email on Friday.

I’ve heard nothing back.

That’s a shame, fingers crossed you hear something by the end of the week!

Hope so! I specifically checked it was compatible with OVO before ordering!

Hiya!

If you’re emailing the Charge Anytime team, please make sure you’re explicitly sending them to chargeanytime@ovo.com - sending them to any other inbox will massively slow down the responses.

In this case however, I’d suggest you call them directly on 0330 175 9678.

Yep that’s who I sent the email to.

Will get them a call tomorrow.

Very strange iv just tried again now and it’s connected, great success!

​@Orey maybe try yours again?

Gosh me too!! Very nice

Thanks for letting me know!

​@ahafejee ​@Orey that’s great news!!! And thanks so much for letting us know, we appreciate it.

Morning ​@Orey and welcome to the OVO Forum!

I’ve awarded your EV badge . 

Sorry to see you’re having these login issues. 

If you could please follow ​@Blastoise186’s advice and report this to chargeanytime@ovo.com then they can get a ticket raised for you. You could try calling, but they will probably want you to send them the same screenshot you’ve posted here, so might be best via email.

Let us know how you get on!