Charge Anytime and Ohme integration update: important information for our customers

My experience of Charge Anytime.

Having an Ohme charger & a car on the beta list, thought it best to give it a trial run.

After deleting my Ohme account & integrating my Kona with CA, I attempted a charge via CA last night, after waiting for the CA to realise my EV had been plugged in, I could see scheduled charging session to begin + 1hr, so thought I’d done my homework & all was good.

Woke up this morning after my Kona being plugged in for 12hr’s to find the car didn’t charge at all.

Well not at all is not quite correct, the CA app shows it delivered 0.6kWh with a 12p saving.

Enough charge for a a very short drive to a charge point.
But the + 1% in the i saw in the Soc last nite had this morning reverted back to the Soc before I plugged it in. So might not have made it to a working charger even if I had needed to.
Not a great start.

I did place a call to the CA team this morning, with no explanation of why it failed to charge, their only recommendation was to delete the Ohme app of my device & to set a shorter charge window.

(Ohme was never integrated to my Kona, only to Ovo)

So if I set an unrealistic ready by time, it should trick CA into charging right away ( I wouldn’t call that smart charging in the slightest).

Also the CA team confirmed that the smart charging rate of 7p is only achieved after CA detects that the car is plugged in, so a possible 30mins of paying full kWh cost before the smart charging kicks in,

or in my case, stops charging. (So more expensive to charge)

The CA team said most of the time, the failure is due to the initial set up, but I did see CA reporting a charge is scheduled & it was reporting the actual Soc, so all looked good last night.

My CA app this morning showing a 0.6kWh charge & a saving of 12p.

What did I miss

Or is this behaviour of not charging to be expected as my Kona is only on the beta compatibility list?

Any help appreciated.

Tom…

My Bad

Apologies for a double post, 1st post a no show after 3hrs, so reposted.

too late to edit or delete either now.

Tom…

I’m on a dual fuel tariff. Have selected Octopus 12 month fixed to get started from my previous OVO 12 month fixed. It’s a little under 2ppkwh dearer for electricity than OVO was but the gas is a little cheaper. Factor in Octopus charge zero to switch between their tariffs so when the predicted up to 7% lowering of prices expected happen I’ll just change. As a high consumer 25k miles p.a. I will be actually better off with the £30 add on for 700Kwh per calendar month. If the car is plugged in it will charge if green or cheap energy is available a bit like Anytime and they guarantee it to be charged by your scheduled time. They also let you know by alert if cheap or free energy is available.They offer variable DD which only takes what you owe 14 days after the monthly bill has been calculated so I won’t end up with nearly £2k in credit and that money can stay with me earning interest.

Didnt want to leave but OVO gave me no choice. Corporately very poor treatment of those affected like me. I will stay here a bit longer just to help anybody needing to transition. 

Sorry to see you leaving but you have to find the right tariff that meets your needs.

I was a bit curious about the Octopus Intelligent Drive Pack and I came across a comment on Reddit about a comparison with IOG.

https://www.reddit.com/r/OctopusEnergy/comments/1jwjwl4/i_did_the_maths_and_intelligent_drive_pack_is/

I can understand how difficult it must be for people who are not able to compare offers using their actual consumption as data but the headline rate is not always the best. I moved to Agile Octopus a while ago and it’s working for me but wouldn’t work for everybody and especially those who like predictability.

Wishing you all the best on your quest for a new tariff. If you can help others on here that is brilliant.

Peter

After switching my Ohme charger over to letting Charge Anytime control the show, 

 my Kona did actually charge last night.

So things are looking up.

I didn’t follow the advice of the CA team in deleting my Ohme app from my device, as I had already deleted my account from within. 

I also didn’t shorten my ready by time, it’s still set for 9am

The only variable had been the Kona’s Soc & the time I plugged the car in.

I plugged in @ 10.15pm last nite & charging never stopped, the car hit it’s CA 90% target by 11.40pm.

(With CA reporting a 7.7kWh charge) 

The previous night I plugged in @ 8.15pm & it didn’t charge at all that night.

Now I just need to check if the early plugin & the pre 10pm smart throttling plays any part in my ability to charge or not.

Tom…

I am in the same position. Given that my car is in beta as far as OVO’s app is concerned, I am considering changing energy supplier. I have been looking at Octopus, but have been a bit put off by the fact that, as you say, the price you pay at times outside cheap rate times is quite high.

Just wondered whether anyone has any experience with on E.ON Next Drive. They charge 6.7p per kWh when you charge between 12am and 7am. However, I can’t seem to find what their daytime tariff is.

This is what I've found from two different sites. 27.03 average over all regions. Will depend on your region.

Peter

Anyone else furious at having to change supplier, whom I've been with for over 5 years, as the Ohme charger isn't now compatible.  

@dpotter.

EON Next Drive tariff is no better than the Octopus one.

Although it has the overnight EV rate set at just 6.7p, the peak 0700-2400 rate is nearly 30p and the gas rate is 6.2p (MANWEB region). These are much higher than my current OVO fixed tariff rates of 23p and 5.7p respectively 

Maybe the Octopus £30 a month add on option is the best one, especially for higher mileage EV users.

We had our Ohme Home Pro installed some 7 months ago for our 2024 Mercedes EQA 250+ as it was recommended by both Mercedes and OVO. Having used the Ohme app and wall box frequently without any issues it’s very, very disappointing that OVO appear to have decided to give up support for Ohme products and upset so many customers.

Whilst my EV is likely (fingers crossed!) to be supported by OVO’s CA app there is apparently no guarantee it will work as before given that Mercedes EVs are part of ongoing beta testing.

I’ve held back so far from dumbing down my Ohme device to a (£1150!) power point by deactivating it as OVO have suggested, and switching to the OVO CA app, as:

1. I was naively hoping that there might be some compromise by OVO to help address this situation before 15/07/2025 - or​​​​​​
2. It was hoped that OVO might provide complete and coherent instructions on how to make the changes they’ve recommended, given that the instructions OVO issued on 03/06/2025 appeared to be fundamentally flawed from comments posted by other forum members

Might I ask if any other Mercedes EV users have made the switch to the OVO CA app, how they might recommend I attend to this to avoid any issues and if they have had any problems with the new charging set-up? Look forward to hearing from you.

I’m having enormous problems with the same car and charger as you. I’ve followed all the steps they’ve given and the conflict between ohme trying to charge the car on plug in and whether or not that is overridden by the CA app is frankly a lottery. I have no schedules set up in the Ohme app it just does it automatically.
 

Then just to add to the annoyance the scheduling on the CA app is not reliable enough for me to charge the car overnight and consistently expect anything to have happened the next morning, it routinely amends the time I need it ready by so that it doesn’t start charging. 
 

My experience is honestly sometimes it works, sometimes it doesn’t, but as I’m not doing anything differently it’s incredibly frustrating. 
 

Uh, oh - that sounds awful. Have you raised this with OVO’s customer service team and, if so, what advice have they given (in written or verbal format?)

Does this mean OVO and Ohme embarked on this venture on a 'nod and a wink' basis?

Was there no contractual agreement? 

Both organisations are having their names dragged through the mud and will seek to blame each other. 

With a contractual agreement damages could be sought for all those recent Ohme owners. Surely financial reparations are due, e.g. OVO to pay for Ohme chargers fitted in the last year to be replaced by compatible chargers? 

This is a mess!

Personally I'm going for a Givenergy EV charger which ensures compatability with my battery/Gateway and ignore the fact that it's incompatible with CA.

It will also mean leaving OVO if they can't address Givenergy EV charger compatability. 

Apologies for this, but I’m afraid everything I’ve already said is more or less all that I’ve got to share at this time. No further information is available as I’m not confident/comfortable enough with saying anything beyond that.

While I appreciate this may not be the answer you wanted, there’s limits on how much I can find out myself and in some cases I can’t share the results of my findings. I do try to do so when possible, but there’s nothing more I can add to this particular matter.

Can anyone confirm that if you delete your car details from the Ohme app but keep the acocunt etc, are you still able to keep approving charges to secure the unit?

Yes, we have seen successful results with that from other forum users. You’re best off rebuilding the Ohme account anyway to properly disconnect it from Charge Anytime, but either way the plug-in approvals will still work.

If Ohme is saying otherwise, it is an issue with the support article on their side that (still) hasn’t been fixed yet.

Thanks.

So are you saying to close the account, create a new one within the Ohme app and pair the charger (but not car etc).

Then, setup charge anytime and set the scheduling.  When it kicks in, I will get the approve charge prompt on the ohme app?

Yup, that’s right. As before though, you’ll be prompted to approve the plug-in when you connect the charge cable - you wouldn’t need to wait for charging to be attempted.

Thanks.

My car is beta and to be honest, I don’t want the hassle of it not working.  I’ll contact them to see if I can get out my contract and move elsewhere. 

OVO are no longer offering the Charge Anytime rate to customers with Ohm  EV charged and or Subaru Solterra. They had been offering this for the last few months but are going to withdraw 15 July.

Options appear to be change charger, car or supplier!

I have an MG HS PHEV that is not compatible. I recently purchased an Ohme charger on OVO’s recommendation only a few months ago. I have switched to Octopus because of this appalling customer service and to add insult to injury OVO are charging me £ 100.00 exit fee. I will be making a formal customer complaint that I will take to the energy ombudsman if necessary. I have have been a loyal customer of OVO for years. DIABOLICAL treatment!!!

TBH I did feel the same as many of you here, but I persevered delinked and installed the app and it ‘seems’ to be working as it should be, charging almost as it would previously and the app is logging the savings, I was going to shift to another provider but I like the couple of hours of free electricity they offer, the prices are competitive and the customer service has been great. Coupled with the offer I got from VW for the free miles credit it was a hassle but no more than with any other getting the OHME to link up with my old Tesla and ID3.

VW and especially Tesla are known for being among the more reliable integrations for Charge Anytime when using Direct2Vehicle mode. We rarely ever see Tesla issues mentioned on the Forum and while we do see the odd VW one, they seem to have calmed down recently.

Just in case that helps anyone.

I had an Ohme charge point installed (by OVO engineer) in January (2025) - I have a Peugeot and apparently its not a compatible vehicle.

Will OVO - who took the money for an Ohme charger but now no longer support it, even though its within its 3 year warranty, offer a replacement charger - I’m not asking for a free swap, although that would be nice ??

It’s worth noting that warranty coverage generally doesn’t cover situations like this - software integrations with other systems are usually out-of-scope for a manufacturers warranty that covers the device itself. They usually cover the hardware and on-device software/firmware only.