Charge Anytime and Ohme connection issue update: important information for our customers

Just wondering if you plan on addressing the fact Ohme chargers are no longer supported on Charge Anytime ???

Is my Ford kuga compatible with this new system. 

Unfortunately, no. Ford pulled the plug on pretty much all Smart Charging setups across Europe last year, citing “security reasons”. They’ve refused to work with basically anyone since.

I am incredibly disappointed that OVO didnt think to provide backward integration with their previously recommended Ohme charger. I drive a vehicle that isn’t recommended by OVO to connect (Kia) so I’m now left in limbo and it looks like I and any other Kia drivers will have to move to another electricity supplier. Please can I ask that you reconsider this move asap. Please also confirm that I can move supplier without any penalty charge applying as this change is not of my making it is entirely driven by OVO. 

You may want to test the Kia integration first - apparently there’s a new Kia app which might make things a bit more reliable.

It’s worth at least trying it before you call it quits!

Would be really interested to see how the Kia direct to vehicle connection works for you using the new Kia app (combines Kia connect and Kia charge apps) although I’m still not clear if OVO charge anytime app actually communicates via the Kia app or via a back end system interface to go direct to Kia (I.e. does it matter which app you are using or is Kia just terrible at interfacing with energy company systems)

Just spoken to the charge anytime team and they are willing to chat on the phone and waive the exit fees. They move you to the standard tariff as a result but if your plan is to move that’s going to be minimal impact.

whilst the disruption is not ideal I think some credit is due for waiving the fees. 

Hi, I've followed the instructions, set up the charge anytime app and deleted my account on the Ohme charger. Does it now mean that I can't even see the charger status etc as I have no account? I did try and set it up again with another account but it wanted tariff details so I deleted again just in case. Thanks.

As I’ve said in the other thread, you need to create a new Ohme account and link that up to your charger to regain the other features.

For the tariff details, just pick something random - it won’t mess anything up.

Hey ​@Elevonic 

Have you been able to give the advice above a try?

If you’re still having issues, please do reach out to the Charge Anytime team for help:

How to get in contact with the Charge Anytime team

• Charge Anytime - 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

• chargeanytime@ovo.com

Thanks for the information. I'll give it a go later when I get home, thanks.

I've set up another account on the Ohme app, unticked dynamic charging. Set a schedule in the charge anytime up to be ready by 6.30 am. I've plugged in and it's charging at maximum straight away as shown in the Ohme app.  The charge anytime app says car unplugged.

It did charge eventually, but I presume I’ll only get the charge anytime rate at the point it worked out the car was plugged in, which was ages.

Some vehicles are just faster at checking in than others.

OVO seem to have a very short sighted approach to integration! It's clear that integrating with smart chargers is and will continue to be the most stable solution. 

What is the reason OVO have stopped OHME integration? The real reason ! 

Hello ​@EV_5Yrs ,

As you have double posted, we will answer you in the other thread.

I thought we couldn’t use the ohme app after the 15th and have to use the charge anytime app? When I plug my car in I still need to go into the ohme app and accept the plug in and then wait a few minutes for it to show up on the charge anytime app. Can I keep doing it this way as it means I keep the lock functions on the charger? Also ohme wont let me change to 100% charge even though my car is set to charge to 100% anyone had this before?

You can still use the Ohme app for other functions such as locking the charger buttons or approving plug-ins. You just need to leave the vehicle integration disabled, remove charging schedules/limits and select a random tariff as the Charge Anytime app needs exclusive control over those. Otherwise, pretty much everything else will work.

For the random tarriff it is still on Anytime and I can’t remove it the price cap is disabled. Also I charged the car last night and this morning but I set the car to 80% and it was still charging when it was at 85%, why would this be happening?

Ah yeah, I can suggest a fix for that. If you delete and rebuild your Ohme account (make sure to re-link the new account to the Charger!), it’ll get rid of the current tariff settings and you can then set the tariff manually. That should also resolve some of your other issues. It’s possible there’s a clash going on by both systems trying to control charging at once - rebuilding the Ohme account should fix that.

If you find yourself getting badly stuck, let the Charge Anytime team know via 0330 175 9678 and they’ll dig the logs.

Please keep us posted with how you get on ​@ScottRux5.