Been using Hypervolt 3 in conjunction with OVO Anytime for at least a year now. Recently I set Anytime to complete by 2100 hours before an important journey and was surprised on departure to find nothing had happened and had great difficulty in getting the charger cable out of the OBC. Used different vehicle and tried to resolve problem with various resets a day or two later. Eventually I called the Anytime support number and was redirected to Hypervolt who cleared the problem from their end. Where can we find guidance about who to contact in different scenarios? My biggest single issue is the hand-off between suppliers, installers, EV app and go-betweens such as OVO. A simple “map” would save a lot of time and trouble for all.
Answer
Charge Anytime and EV charger - who you gonna call for each part??
Best answer by Chris_OVO
Hey
That's a great suggestion, but without the ability for the team to investigate the issue internally, they won't be able to determine whether the problem lies with us or with the charger.
As
Given the nature of electric vehicles and charging systems, there may be times when we need to refer you to the appropriate support channels to ensure you receive the help you need.
+1- Plan Zero Hero
Hi
I can certainly have a word with Hypervolt and OVO about this suggestion. However, for now in your case…
Issues SPECIFIC to Charge Anytime = OVO
Anything Charger related = Hypervolt
It’s a good suggestion for the Forum though. I’ll definitely consider it for future content.
Hey
That's a great suggestion, but without the ability for the team to investigate the issue internally, they won't be able to determine whether the problem lies with us or with the charger.
As
Given the nature of electric vehicles and charging systems, there may be times when we need to refer you to the appropriate support channels to ensure you receive the help you need.
Renewable energy jokes never get old.
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