Can't link my OVO Charge account

Help please,

The new app won't let me link my OVO account. 

Hey ​@Maxalman !

Sorry about the trouble there! I can’t do much via the Forum and the team aren’t around right now. But if you call 0330 175 9678 Option 2 during the day, the team can help you get this fixed up.

Tell them I said hi too! :)

I had exactly the same issue, a nightmare!  Be patient, it will connect eventually, but if you get any missed credits keep a record and request a manual credit.🤗

Hey ​@Maxalman, 

Are you seeing any error messages when trying to link your account? If you could share where you're getting stuck in the signup process, I’d be happy to pass that along to our team. Also, if you could let me know what device you’re using and, if you can, the software version, that would be really helpful!

Thanks so much!

I was not trying to sign up I was trying to link my OVO account to the new updated OVO charge app. 

I currently use the charge anytime app.

I am using a Google Pixel 9a android 16 software

Hey ​@Maxalman,

Could you let us know what error messages you're seeing, if any? The more details you can share about what's happening on your end, the better we can understand and help you out.

The team have said they’ll get someone to reach out to you directly to try and diagnose the issues also so keep an eye on your emails. 

Someone from OVO has emailed me thanks and all sorted now

Thank you 

You're welcome, ​@Maxalman! They contacted me internally to inform me that everything has been resolved, and we’re happy to help.

For anyone else reading this thread, the solution was to update the app, which fixed the linking issue!

Hey ​@Maxalman, 

Thanks so much for the update! It’s super helpful for anyone who might be in the same situation. I appreciate it!

Hi

Can anyone advice on how to link the ovo charge app to my ovo account. I have tried unsuccessfully to get advice advise using chat function. Then advised to ring Ovo and have been waiting 30 minutes for someone to answer. The advice is to follow the app instructions but assume these only appear when you first load the app and I already had the app before I signed up to the new monthly plan, I even tried deleting the app and reinstalling but that didn’t work.

Morning ​@Trav and welcome to the OVO Forum. I’ve updated your profile to display your EV ownership.

If you’re struggling to get through over the phone I’d try emailing at chargeanytime@ovo.com. Do try calling again today though, hopefully you wont have to wait so long to get through (0330 175 9678).