Hi
The app says my mercedes a250e is charging away from home on Monday-Wednesday and smart on Thursday-Sunday when the car is parked in the same place every time on the drive.
It was OK at the start in November with an occasional away charge but now for the last 2 weeks it's been days on and days off.
Any ideas
Best answer by Emmanuelle_OVO
Updated on 19/02/25 by Ben_OVO
To update all Forum Members who are part of the Mercedes / Beta Pilot:
This is still a pilot, and some issues - like the 50% total charge problem - may take time to resolve. As a result, the Charge Anytime team is unable to provide further updates at this time.
If the limitations you're experiencing outweigh the benefits of the Charge Anytime add-on, we recommend leaving the pilot for now while we work on improving the service.
We’re sorry for any frustration this may cause. Please keep an eye on the Forum for updates - we’ll share any new developments as soon as we have them.
You can exit the Mercedes Beta Pilot at any time by taking the following steps:
Hey
Sorry for the issues you’re having. As Blastoise advised please reach out to the team:
Charge Anytime - 0330 175 9678 (Option 1 new customers/option 2 existing customers) chargeanytime@ovo.com
I’ll flag this to the team also & see if there are any known issues & report back.
We had another user report issues with their Mercedes yesterday but it seems to be a different problem.
These similar topics may be helpful:
Useful Links:
For our compatible chargers, here's the link to find out more
For our list of compatible Charge Anytime EV’s, here’s the link to find them
Follow here for our frequently asked questions
+1Hi
You might need to talk to Mercedes, but in the first instance could you let the Charge Anytime team take a look please? 0330 175 9678 is the direct number.
Thanks!
Updated on 19/02/25 by Ben_OVO
To update all Forum Members who are part of the Mercedes / Beta Pilot:
This is still a pilot, and some issues - like the 50% total charge problem - may take time to resolve. As a result, the Charge Anytime team is unable to provide further updates at this time.
If the limitations you're experiencing outweigh the benefits of the Charge Anytime add-on, we recommend leaving the pilot for now while we work on improving the service.
We’re sorry for any frustration this may cause. Please keep an eye on the Forum for updates - we’ll share any new developments as soon as we have them.
You can exit the Mercedes Beta Pilot at any time by taking the following steps:
Hey
Sorry for the issues you’re having. As Blastoise advised please reach out to the team:
Charge Anytime - 0330 175 9678 (Option 1 new customers/option 2 existing customers) chargeanytime@ovo.com
I’ll flag this to the team also & see if there are any known issues & report back.
We had another user report issues with their Mercedes yesterday but it seems to be a different problem.
These similar topics may be helpful:
Useful Links:
For our compatible chargers, here's the link to find out more
For our list of compatible Charge Anytime EV’s, here’s the link to find them
Follow here for our frequently asked questions
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